Squeeze Massage
We’re Squeeze, a feel-good company, from the Founders of Drybar.
Our mission is to be the best part of our guests’ and team members’ day.
A bit about us: Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies the process, making scheduling, paying, tipping, and rating easy, breezy, Squeezy. Similar to Postmates and Uber, after a Squeeze massage, instead of dealing with a clunky, stressful checkout process, our guests simply float out with the ability to tip and rate their therapist at their leisure post-massage.
Personalized services allow guests to select massage preferences as well as control in-room settings from lighting to sound, all in a beautifully designed space. It’s a completely fresh approach to a way better massage experience.
BENEFITS & PERKS
- 100% work from home
- Competitive pay & flexible schedules as well as full-time status at 24 hours per week
- Health benefits and 1-week paid vacation for our employees who work just 24 hours or more
- A revolutionary, feel-good culture
- Puppy time (seriously, through our partnership with Canine Companions, you get to participate in events throughout the year that include quality time with puppies!)
ABOUT YOU
- You are experienced in resolving guest issues for high-volume B2C technology businesses. You are technically proficient, a self-starter, and adaptive to change.
- You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you.
- Words that describe you include: creative, energetic, and detail-oriented.
- You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills.
- Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future.
- You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.
- You can’t help but grow and are constantly striving to be your best self, and you’re excited to leap into a rewarding adventure with Squeeze.
YOUR RESPONSIBILITIES AT SQUEEZE
- Respond to guest inquiries via email, phone, and SMS
- Expert at all things app-related! Squeeze’s experience is digital end-to-end so you’ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more
- Serve as the liaison that connects guest feedback with internal teams such as Product, Shop Management, and Front of House Operations
- Employ a mastery of internal tools from payment portals to appointment scheduling
- Identify opportunities to improve the guest experience, internal processes and tools
- Please note, this is a remote / work-from-home opportunity
EXPERIENCE REQUIREMENTS
- 1+ years experience working in customer service at a high-volume B2C technology business
- Excellent people skills and a strong focus on customer service
- Strong written and oral communication skills
- Outstanding problem solving and troubleshooting skills
- Able self-starter with the ability to multitask in a dynamic startup environment
- Experience working with Zendesk preferred
- Must be able to work at least Saturday or Sunday
- Must live in California or Tennessee
Job Type: Part-time
