Lincare Healthcare
mdINR, a national supplier of in-home INR monitors, is looking for Call Center Representatives that will be a liaison between our company and current customers. A successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage high volume of inbound and outbound calls in a timely manner
- Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives to their needs. Assist customers with Supply reorders, tracking supply shipments, reporting their INR values, troubleshooting INR device as well as providing patient support
- Meet personal/team qualitative and quantitative targets
- Maintain Excellent Customer Service as our CORE values
- Follow all regulatory policies and procedures to include HIPPA requirements
Requirements
· Previous experience working from home and/or in a call center preferred
· Strong phone, and verbal communication skills along with active listening
· Ability to multi-task, set priorities and manage time effectively
· Excellent attendance track record is important
· High school diploma
Must be able to provide your own computer hardware, software and home internet in a quiet/private environment. Employees are prohibited from being a caregiver at home during their shift while working remotely. The minimum requirements are:
Monitor Size 20″ dual monitors preferred
Processor Speed 1.5-2GHz
Main Memory 2 GB
Free Disk Space 572 MB
Keyboard Full size USB
Pointer Wireless Mouse
Audio USB Headset
Network Connector Wired Ethernet (WiFi is not supported)
Webcam
OS Version Win10 1809 (Chrome OS is not supported)
OS Update automatic
Antivirus updated, always scan mode
Browsers Supported IE, Chrome, Safari, Firefox
Internet Service Type Cable (Copper)
Additional Bandwidth 5 Mbps
Latency to FL
Connection Type Wired 100Mb/1Gbps
Benefits
- 401K, Dental, Life, Medical, Vision
- Hourly Pay plus Monthly Incentives
- Paid Time Off
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
- Work from home
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Supplemental Pay:
- Bonus pay
Application Question(s):
- This work from home position requires supplying your own computer equipment, dual monitors, accessories and internet. Do you have the items that are listed in the job posting?
- Do you have availability to work between the hours of 7:30am – 6:00pm Central Standard Time Monday thru Friday as well as some scheduled Saturday mornings?
Work Location: Multiple Locations
