Westcoast Gate & Entry Systems LLC
Job details
$30 an hour
Qualifications
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High school or equivalent (Preferred)
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Full Job Description
Westcoast Gate is the premier Southern California provider of both residential and commercial gate and perimeter security services. Our primary services include service, repair, retrofit and new construction services, including full fabrication services for custom gates and entryways.
The Westcoast Gate team has grown dramatically in the past two years, growing from fewer than 50 employees to 125 through a combined strategy of both organic and inorganic growth.
We are currently seeking a Customer Service Representative to support our Residential business out of our Inglewood office. This position is responsible for direct customer support in the West Los Angeles area, providing top-notch customer service to our high-end customer base.
Essential Duties and Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Respond to inbound customer communications via phone and email. Ensures Service Requests get logged into the Service Titan (ERP) call log. Manage customer expectations by updating work order and appointment window status. Reschedule or adjust appointments as necessary to accommodate emergency requests.
- Interact with Technicians and management to ensure all customer requests are scheduled and promptly responded to. Communicate and relay essential information to/from Technicians to the operations support teams and management. Recommends alternative scheduling and dispatch options to leadership. Ensures planned maintenance is completed on schedule and to customer specifications.
- Follows standard practices and procedures. Makes continual improvement suggestions to further enhance practices and procedures. Ensures quality of work and data into Service Titan. Reviews daily call logs for incomplete and dropped calls and work orders.
- Updates job knowledge by studying new product descriptions and participating in educational opportunities. Takes ownership for the service level and outcomes of the Service department.
Required Education and Experience
- Education and/or experience equivalent to a high school diploma and 2-3 years of relevant customer service, dispatch, or call center environment experience. Previous experience in Construction, Field Services, HVAC or Home Security environments preferred.
- Some experience with dispatch and service team logistics preferred.
Specific Skills/Qualifications
- A customer focus with an emphasis on the quality of the customer experience and a “can do” attitude.
- Able to read, write and communicate effectively and professionally including active listening skills and the ability to demonstrate empathy.
- Proficient with word processing/data entry, spreadsheets, use of the internet and email.
- Able to track and prioritize tasks in a fast-paced environment with several simultaneous projects. Able to follow instructions thoroughly and completely.
What’s In It for You
- A dynamic and growth-oriented environment where ideas and change are welcome (and needed).
- Top-of-the-line industry pay with annual reviews of performance and compensation.
- Medical Coverage paid at 100% for the employee with both UHC and Kaiser options. Family coverage also available.
- Dental, Vision, and other supplemental Insurance options.
- Retirement 401(k) through Vanguard with a 75% blended match on the first 5% contributed.
Job Type: Full-time
Pay: $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
COVID-19 considerations:
Our facility is closed to the public/employee-only. Our technicians work at customer sites.
Ability to commute/relocate:
- Inglewood, CA 90301: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service, Dispatch, or Call Center: 2 years (Required)
Work Location: One location
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Hiring 1 candidate for this role
Job activity
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