Weill Cornell Medicine
Position Summary – Under direction, is responsible for the intake and triage of calls and inquiries with the goal of facilitating timely scheduling of patient visits and procedures.
Job Responsibilities –
- Fields telephone inquiries from patients & referring physician offices, helps patients select physician(s) to meet their needs, advises on insurance, payment & visit concerns. Exercises some independent judgment; escalates difficult or unusual situations.
- Responsible for making, confirming and cancelling appointments for both new and existing patients.
- Uses practice management and scheduling systems, to complete registration and eligibility verification for new and established patients. Identifies and corrects registration errors and eligibility verification requirements prior to services being rendered.
- Ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required. Resolves referral/precert requirements prior to patient arrival.
- Manages patient expectations for all scheduled appointments and provides information to patients regarding their visit.
- Routes calls or messages to appropriate clinical staff for proper triage. Initiates telephone encounters for all clinical matters. Initiates prescription refill requests as needed.
- Serves as the primary assistant to clinical physicians. Maintains physician’s clinical and administrative calendars; reschedules patients as necessary.
- Facilitates direct communication & specific patient care-related activities relevant to assigned physician’s needs. Communicates with practice team regarding updates to physician’s workflow, specific patient instructions or other relevant information.
- Assists with scheduling patient appointments for other specialty areas within the department as needed.
- Provides back-up coverage for other staff members as needed.
- Performs other related duties as assigned.
Education
- High School Diploma
Experience
College Degree is highly desired.
Approximately 2 years of working experience in the medical field or customer service. Strong customer service & interpersonal skills.
Advanced experience in complex sub-specialty desired.
Knowledge of insurance requirements and medical terminology preferred.
Knowledge, Skills and Abilities
- Team player.
- Must possess outstanding customer service skills. Compassionate, courteous, and helpful phone manner. Must be able to maintain a tactful demeanor while handling a continuous stream of high volume phone inquiries
- Demonstrated ability to multi-task and prioritize in a fast-paced environment.
- Demonstrated organizational skills and ability to pay close attention to detail.
- Superb communication skills (written, oral, and listening) combined with intellectual curiosity: the demonstrated ability to elicit and synthesize complex medical and scientific information to create articulate and compelling cases for support.
- Must be able to maintain professionalism and a positive attitude.
Job Type: Full-time
Pay: $24.00 – $29.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Preferred)
- medical field: 2 years (Required)
Work Location: One location