Warming Trends, LLC
Our Company
Warming Trends designs manufactures and distributes superior outdoor gas fire features. Our main office is in Englewood, Colorado, about 20 minutes south of downtown Denver. With patented, competitively advantaged, and United States-made products, we have created a company that has proven itself to be an innovative industry leader. We appreciate every opportunity we are given to contribute to our customers’ outdoor living environment and lifestyle. Visit our website at www.warming-trends.com to learn more.
Along with our product, our employees seek to delight our customers and help drive our successful brand.
As Warming Trends continues to expand, the Company is committed to investing in our team members, as we seek members whose performance can match that of our CROSSFIRE burner systems.
Customer Service Representative
The Customer Service Representative is responsible for managing incoming customer inquiries relating to orders, product information, troubleshooting, and warranty issues. The best candidate for this position will have strong customer support or customer service experience, be customer-focused, and excel in a face-paced environment.
Responsibilities:
- Acts as the first point of contact for customer inquiries for all available forums; phone, text, email, chat, et cetera.
- Work toward first call resolution on questions, quotes, and orders.
- Resolve questions about product specifics, troubleshooting, pricing, and orders, et cetera.
- Facilitate design and custom requests.
- Generate quotes and provide dealer information to customers.
- Listen to customer concerns and complaints with the goal of identifying the cause(s) of the problem.
- Accurately enter orders through ERP system
- Organize returns; document, check-in, categorize and process RMA’s.
- Follow up with customers on outstanding orders, delays, RMA’s.
- Collaborate with other departments to maximize a consistent experience for the customer including accurate bids, order status, and problem resolution.
- Create and maintain reports, documentation, and training material as directed by company leadership.
Qualifications/Skills:
- Ability to maintain a positive, empathetic, and professional attitude at all times
- Ability to multi-task, prioritize and manage time effectively
- Possess excellent verbal and written communication skills
- Possess strong data entry skills – detailed and accurate
- Possess excellent listening skills
- Proficiency in MS Office (Excel, Word, PowerPoint, Outlook, Teams)
- Proficiency in EPICOR (training provided)
Education and Experience Requirements:
- High school diploma
- 1-2 years of experience in customer service and/or data entry preferred
- On-the-job training provided
- Pay Range $35360-$37440 per year
Location
- The Customer Service Specialist will work from our Englewood offices.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Englewood, CO 80110: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: One location
