Vitreo Retinal Consultants of NY
We proudly offer: Medical, Dental, Vision, 401k, Certification reimbursement, and a promote-from-within policy.
We reward the hard work of our employees with exciting company events, Bowling, Holiday Party, and a generous referral bonus!
Vitreoretinal Consultants of NY is the premier retinal care destination for patients across Long Island, Queens, NYC, and beyond. Founded in 1981, our team of nationally-recognized retina specialists and surgeons have established themselves as distinguished physicians, compassionate providers, and key thought leaders in the retina care community. We are committed to providing a compassionate and ethical environment that focuses on patient-centered care. From diagnostics to clinical trials, we bring clarity, transparency, and humanity to all aspects of what we do. We have a very high level of patient satisfaction and are proud of our reputation, online and in the medical community. https://www.vrcny.com/why-vrc
Job Purpose:
To oversee the RH location to ensure all physician and staff schedules are appropriate to guarantee a smooth and timely patient flow, maintain the physical environment, and to promote a positive work environment.
Duties:
- Manage Front Desk staff schedules, arrange staff assignments during vac/pers time, call outs etc.
- Integral role in hiring, discipline, and termination of all staff working in conjunction with the other VRC departmental supervisors
- Go to person for Front Desk questions; assist the staff and call center with patient questions and appointment schedules
- Interact with the Call Center Supervisor and staff regarding overrides to daily schedules
- Assign Front desk tasks re: eligibility checks, obtain referrals, calling patients for reschedules, seat assignments, etc.
- Check in and check out of patients, Collection of TOS and balance money
- Scanning of intake pages; Maintain all front desk paperwork, new patient forms, demographic pages, HIPAA and financial forms
- Process the daily reconciliation of TOS money collection for all front desk staff; make weekly bank deposits
- Maintain doctor schedules, watch, and keep a 6-week calendar, keep patient flow efficient, input into template creation as needed
- Monitor record retrieval; process medical record requests
- Train and mentor new staff, the how to’s of Front Desk etiquette, check in and check out processes, TOS money collections, closes.
- Keep the referring and PCP information in the database current; add new MDs to Athena and MDI as needed
- Monitor staff productivity, address deficiencies
- Master each front-end software modality, AthenaHealth, Phreesia, MDI
- Promote a customer friendly, positive atmosphere
- Order and stock clerical supplies; monitor, scan and keep drug inventory records accurate
- Keep the facility operating smoothly, making sure it is clean, spot checking all rooms for the proper opening and closing protocols and/or offer suggestions for improvements needed
- Troubleshoot office equipment and/or contact vendors when needed for equipment malfunctions
- Handle any patient concerns, and be able to offer solutions as needed
- Interact with all management team to ensure all policies and protocols are learned and adhered to by front end staff
- Ability to troubleshoot issues for the tenant in Suite 1
- Work in conjunction with the nurse and surgical coordinators to schedule patients for surgical procedures, assist in completing all necessary paperwork
- Special projects and any other assignments as designated by the CEO and/or Administrator
- And any other clerical tasks as needed
Skills/qualifications:
- Computer, telephone and all business equipment skills needed.
- Able to speak professionally in a friendly tone of voice
- Good organizational skills and ability to handle multiple tasks.
- Ability to prioritize work related duties.
- Microsoft Office, Excel knowledge
Job Type: Full-time
Pay: $22.00 – $25.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Riverhead, NY 11901: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
