USTA
(Duties)
- Greet and guide all guests in a welcoming and friendly manner
- Respond to guest concerns respectfully and calmly
- Report unattended bags and packages, medical situations, incidents or emergencies(immediately to command center)
- Maintain a positive, outgoing demeanor adhering to the core expectations of our guest services team at all times
- Manage and resolve conflicts by following the USTA policies and procedures
- Ensure that all guests have the correct parking pass for the parking lot
- Direct cars to the appropriate parking lot
- Help guests locate their vehicles upon return
- Answer guest questions with regards to event and stadiums (example: location of particular match, concession stands, & restrooms)
- Work closely with Supervisor and/or Area Director as needed
(Requirements)
- Previous guest or customer service related experience
- Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
- Available to work for the full duration of the US Open tournament
- Must be able to work 12+ hour shifts and be available days, nights and weekends
- Willing to work outdoors in various weather conditions and able to stand for extended periods
- Personable and proactive team player with excellent communication skills
- Remain calm and focused in a fast-paced environment as well as during stressful situations
- Bilingual (preferred)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
