Urgent Team Management
Urgent Team is looking for an experienced Multi-Site Medical Practice/Urgent Care Center Manager to join our team in the Central Arkansas area. This position will oversee three to four urgent care locations, with the possibility of additional locations in the future. The ideal candidate will have at least two years’ experience managing two or more medical practices. Urgent Care or Family Practice experience is preferred.
We offer a comprehensive benefits package, competitive hourly wages, paid time off, and more!
SUMMARY
The overall operational responsibility for the business functions of the assigned centers to ensure service quality, financial results, optimum utilization of resources, efficient delivery of services and a superior patient experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
Evaluates patient flow through the center to ensure appropriate utilization of business resources.
Monitor wait times for the center and manage the workflow accordingly.
Identifies opportunities to increase business and scope of services provided by the center.
Ensures high team member morale and a professional, effective, and efficient working atmosphere.
Participates in administrative business operations meetings as scheduled. Counsels, disciplines and/or recommends termination of team members as necessary.
Owns the performance results in regards to patient experience, patient volume, financial results and service standards
Serve as the communication liaison between the home office and all center team members
Understands work flow and function of all positions.
Effectively serve as a fill-in on all positions qualified for, when absences or patient volumes warrant additional help.
Serve as the subject matter expert (SME) for training and systems, ie UltiPro, DocuTAP, Healthstream, Front Desk processes and Occupational Health.
Implement the policies and procedures from the Home Office. Follow all operational guidelines.
Responsible for OccHealth sales and grassroots marketing of your center with support from the home office service line leaders.
SUPERVISORY RESPONSIBILITIES
Oversee all team members assigned within your area.
EDUCATION and/or EXPERIENCE
Previous experience working in a healthcare environment, management experience required
Working knowledge of work flow and scheduling.
Must be able to maintain a highly structured environment.
