Upper Mohawk Inc
- The IT Service Desk Technician provides technical assistance to computer users, answers questions; resolves computer problems for clients in person, or via telephone or electronically; provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Each position applied for must be located within Region – LAX (Arizona & California).
- Working knowledge of Office 365 Suite, OneDrive, Adobe, Browsers, WinZip, Microsoft Teams and McAffee is strongly desired.
- Previous experience or use of ticketing systems such as DASH to manage tickets, inventory and track issues is desired.
- Knowledge of Active Directory.
- Use of MECM to manage devices on the network via Remote Assistance running scripts, etc.
- Testing and assessing issues related to computer software and hardware, including operating systems.
- Documenting user requests and also update client trouble tickets with the current status of the issue.
- Maintenance of computer networks, hardware, software, and other equipment at regular intervals.
- Technicians should communicate well with non-IT people within or outside the company.
- Finally, they need to have the capability to make informed decisions quickly.
- Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
- Handle issues independently and alongside a team of technicians.
- Test new hardware and software and deploy the installation of all computers and mobile devices, keep users informed about the status of their tickets/requests, and confirm the resolution of client issues.
- The IT Service Desk Technician is the single point of contact for customers to obtain technical support.
- Install, assess, troubleshoot, maintain, and upgrade computers and equipment of different types, including copiers, printers, and scanners, of all users so that they perform optimally.
- Create appropriate support documentation in a bid to help all users quickly troubleshoot all of their problems.
The candidate is expected to work remotely but we within 1 day travel time the regional office in Los Angeles, CA.
Job Types: Full-time, Contract
Pay: $35,000.00 – $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- IT support: 4 years (Required)
- AWS: 2 years (Required)
- Software troubleshooting: 2 years (Required)
Work Location: Remote
