Universal Atlantic Systems
** Accrue up to 3 weeks of PTO within your first year of employment**
Hybrid option once training is fully complete.
Function of Position: This position is responsible to handle multiple assigned duties throughout the day based on a predetermined schedule.
Duties and Responsibilities:
· Accurately enter and update all pertinent customer data, include customer hierarchy information, into multiple databases (Manitou, Sedona, RAVEN, Compass/Remotelink)
· Manage scheduled reporting and generate reports as needed
· Schedule and perform training with new and existing customers for their alarm and video systems
· Generate video clip retrievals per clients’ request
· Complete non-help desk / support projects as needed
· Ability to interact professionally with customers both internal and external, peers, and executive staff
· All other duties as assigned
Education and Experience:
High school diploma and five years of customer support work experience or equivalent experience. Experience in a technical support role preferred.’
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Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- On call
Work Location: One location