Universal Atlantic Systems Looking for Customer Service Coordinator at Paoli, PA

  • Anywhere

Universal Atlantic Systems

** Accrue up to 3 weeks of PTO within your first year of employment**

Hybrid option once training is fully complete.

Function of Position: This position is responsible to handle multiple assigned duties throughout the day based on a predetermined schedule.

Duties and Responsibilities:

· Accurately enter and update all pertinent customer data, include customer hierarchy information, into multiple databases (Manitou, Sedona, RAVEN, Compass/Remotelink)

· Manage scheduled reporting and generate reports as needed

· Schedule and perform training with new and existing customers for their alarm and video systems

· Generate video clip retrievals per clients’ request

· Complete non-help desk / support projects as needed

· Ability to interact professionally with customers both internal and external, peers, and executive staff

· All other duties as assigned

Education and Experience:

High school diploma and five years of customer support work experience or equivalent experience. Experience in a technical support role preferred.’

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday
  • On call

Work Location: One location

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