Truewater Looking for IT Help Desk Technician at Remote

  • Anywhere

Truewater

Work in a challenging environment that is financially and intellectually rewarding as an IT Help Desk Technician. You will be working remotely with bright IT professionals to solve our client’s technical issues. See TRUEWATER’s culture of excellence:

  • Truewater website – www.truewater.com
  • Truewater LinkedIn – www.linkedin.com/company/truewater
  • Truewater Facebook – www.facebook.com/truewater

TECHNICAL SKILLS NEEDED

  • Knowledge of Servers, Network Architecture, protocols, security, troubleshooting, and performance tuning and monitoring
  • Experience in system administration, including system maintenance, workstation support, Internet connectivity, load monitoring
  • Experience with enterprise class firewall and switches
  • Experience in analyzing remote access needs
  • Experience in hardware and software provisioning, installation, configuration, maintenance, and troubleshooting
  • Knowledge of LAN/WAN networking, servers, workstations, operating systems, and applications
  • Experience troubleshooting network clients and servers
  • Experience with SharePoint and OneDrive
  • Experience documenting thoroughly and appropriately the entire IT framework
  • Experience with ConnectWise while not required is a plus
  • Occasionally dispatched to client’s location

PERSONAL SKILLS NEEDED

  • Steadfast integrity
  • Dedicated to quality
  • Exceptional problem-solver; sorts through complex issues and conducts comparative analysis of multiple solutions
  • Exceptional organizational skills, meticulously detail oriented
  • Exceptional written and verbal communication

Job Type: Full-time

Pay: $16.00 – $25.00 per hour

Benefits:

  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift

Education:

  • Associate (Preferred)

Experience:

  • Technical IT support (recent): 2 years (Required)

Language:

  • English fluently (Required)

Work Location: Remote

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