Tri Tower Telecom
JOB TITLE: Sales and Marketing Administrator
DEPARTMENT: Administrative
REPORTS TO: CTO
SUMMARY:
Tri Tower Telecom is a technology focused, fast growing corporation that is driven by our CORE values: Integrity, Quality and Reliability. We continuously strive to enrich our team culture and to recognize our team members for their hard work and dedication. We are looking for a self-motivated and highly organized Sales Administrator. The Sales Administrator position is an essential role in assisting with the processing of orders, eCommerce support, and Marketing Support tasks. Excellent verbal and written communication and multi-tasking skills are essential to this position to ensure our day-to-day office operations run smoothly.
RESPONSIBILITIES
eCommerce + Marketing Support
- Follow established process for formatting datasheet parts and import into CRM/ERP
- Perform Supplier Website Inventory Uploads
- Perform Shopify Inventory Uploads
- Execute eblast tool to send bi-weekly marketing eblasts as dictated by sales and marketing
- Enter pricing and quoting information gathered from the market into CRM/ERP (vQuotes)
- Generate reports from CRM/ERP as needed to support sales and marketing processes
- Support weekly eBay Process including posting, price changes, and taking down of expired Inventory from inventory
Sales Support
- Entering Sales Orders and Purchase Orders into Netsuite to coordinate orders
- Contacting Vendors to place purchase orders and follow up on order status and inquire about stock and pricing
- Tracking of orders via UPS, FedEx and USPS websites
- Audit/monitoring of orders for fulfillment
- Processing customer credit card payments
- PayPal and eBay transaction processing
- Adding part numbers into Netsuite
- Processing customer and vendor return orders
- Researching products on vendor websites, eBay, Amazon, etc. to assist sales reps
- Other duties as requested
SKILLS
- Leadership, motivational, and project management skills
- High and accurate attention to details
- Strong decision making and problem solving skills
- Ability to positively relate to diverse personalities
- Excellent multitasking
- Excellent communication skills both internally and customer facing
- Flexibility
- Strong proficiency in Excel and Word
EDUCATION, EXPERIENCE AND TRAINING
- Proven work experience in administrative support role for a minimum of 3 years
- Proven work experience in Customer Service
- Proven ability to recommend process improvement initiatives
- Strong knowledge of business operations and process flows
- Hands on experience with CRM/ERP software and databases
- Experience working in the Telecom Industry is preferred
- Associates degree is preferred
OFFICE WORK HOURS
Monday-Friday 8:30-5:30
Job Type: Full-time
Pay: $40,000.00 – $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Rochester, NY 14624: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Sales, Retail & Customer Support Occupations: 3 years (Preferred)
Work Location: One location