TekwissenGroup
Job Description:
A day in life…
- A Technician will provide a unique customer service experience through multiple channels of communication (i.e. phone, chat, and e-mail). Responsibilities include providing website technical support to customers by researching and answering questions; troubleshooting and opening service tickets on website problems; technical support to our Work at Home and in house agents; communicate with customers regarding order issues. Personalizing customer interaction with complete resolution and ensuring customer satisfaction.
Responsibilities:
- Personalize and relate to the customer in a way that signifies their importance as an individual.
- Provides answers to customers by identifying problems, researching answers, while guiding customers through the corrective steps, notifying internal departments of issues, and providing clarifying examples.
- Resetting passwords.
- Simultaneously navigate multiple software applications and technologies to service customers.
- Resolve customer service inquiries, such as assisting customers with exchanges and replacement orders, process customer financial adjustments, order tracking, and locating merchandise.
- Provide customers with critical product information that ensures the proper fit and customer satisfaction.
- Suggest alternative items to customers for unavailable merchandise.
- Follow through on customer commitments in a timely manner; exceeding customer expectations, with a strong sense of ownership.
- Accurately assess situations through customer queues to properly resolve their needs.
- Utilize standard practices and processes, continuously looking for areas of improvement and communicating suggestions to leadership as appropriate.
- Accountable to meet service level standards.
- Work with multiple teams and departments in an effort to resolve customer issues.
- Research and document order issues within the system as well as resolve internal alerts.
- Contact customers for order issues, i.e.: backorders, cancel delays.
- Other tasks as needed.
Behavioral:
- Reliability is very important to the success of the position. Outstanding attendance is critical.
- Excellent customer service skills with a high level of professionalism and foster effective communication by utilizing active listening, verbal and written skills.
- Demonstrate a commitment to teamwork through relationship-building and collaboration.
- Deliver productivity through the efficient use of time and a commitment to strong results.
- Develop rapport quickly and maintain good customer relationships both internally and externally.
- Possess integrity with a strong sense of confidentiality to protect customers, fellow employees, and manager’s propriety information.
- Exhibits energy, enthusiasm and is able to learn and adapt quickly in a challenging, fast-paced environment
Job Type: Contract
Pay: From $20.00 per hour
Application Question(s):
- Do you have experience in resetting passwords?
- Do you have experience in order issues, i.e.: backorders, cancel delays?
Work Location: Remote
