Strayer University
This role will work on a team supporting both Strayer and Capella programs that introduces prospective learners to SEI program offerings. These learners will be employees of strategic B2B partners being offered tuition assistance-aligned pricing at Sophia as an entry point for electives and general education courses, in addition to the ability to pursue a degree-seeking program at the university of their choice.
Essential Duties & Responsibilities:
- Providing excellent customer service consistent with our brand and values.
- Engage applicants by assisting them through program offerings, financing plan and employer partnership details.
- Achieve quantitative measures as laid out in the Performance Management goals.
- Managing prospective learner and learner data in PeopleSoft.
- Coordinating and sending emails to applicants about the admissions process.
- Follow-up with calls, email, text, and chat.
- Partnering with Enrollment Counselors and Enrollment Services Supervisors on learner follow-up strategy
- Other administrative tasks to be assigned.
Job Skills:
- Excellent customer service consistent with our brand and values
- Ability to adapt quickly with changes; flexibility is a must
- Great attention to detail
- Excellent follow-through behavior and organization
- Reliability and team-orientation
- Self-starter attitude and high motivation
- High service-orientation supporting both the prospective learner and your teammates within CU and SU.
- Good understanding of the CU and SU. transfer credit evaluation (TCE) process (additional training will be provided, as needed)
Work Experience:
- 1+ years of previous professional SALES experience is preferred, preferably in one of the following fields of interest:
- Consultative inside sales of a complex or intangible product offering
- Higher education admissions
- Recruiting
- Financial Services – Mortgage/Real Estate
- Educational or training-industry sales
- Referral-based sales roles
- Fund-raising for non-profit organizations
- Retail sales of high-end solutions which require in-depth customer interaction
- Displayed track record of advanced performance and ability to meet objectives
Education:
- BA/BS in relevant field preferred; commensurate experience can substitute the education preference.
Certificates, licenses and registrations:
- N/A
Other:
- Must be able to travel 0% of time.
- Must be able to lift 20 lbs.
- Typical office setting.
- Mobility within the office including movement from floor to floor.
- Must be able to work more than 40 hours per week when business needs warrant
- Access information using a computer.
- Effectively communicate, both up and down the management chain.
- Effectively cope with stressful situations
- Strong mental acuity
- Regular, dependable attendance and punctuality are essential functions of this job.
- Other essential functions and marginal job functions are subject to modification.
Updates to our employee conditions:
Effective now all employees at SEI will need to be fully vaccinated. This is a condition of employment, meaning anyone not in compliance would have their employment ended. Proof of vaccination will be required by hire date . We will consider requests for exception from this requirement under our process for disability accommodation or religious exemption.
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at [email protected].
