Sleep Centers of Middle Tennessee Looking for Patient Services Call Center Scheduling at Remote

If you have healthcare call center experience, then Sleep Centers of Middle TN would like an opportunity to talk with you. We are looking for an experienced, professionally-minded individual to join our team. Occasional (2 to 4 times per year) travel to our office in Tennessee is required, so TN applicants are strongly preferred.

Do you enjoy a fast-paced, dynamic work environment? Are you innovative and committed to achieving the best outcomes for everyone? Do you want to be a part of a team that appreciates you and works as hard as you do? If this describes you, apply now at the Sleep Centers of Middle Tennessee (“SCMT”). Our team believes in and embraces our Core Values of:

• Demonstrate commitment: We are loyal to our team members, patients, and referring providers who are committed to achieving the best outcomes for the greater good.
• Display relational empathy: We understand that relationships thrive with effective communication through active listening, putting ourselves in other’s shoes, and authentic caring about others’ success.
• Win-Win-Win: We do great things together as a team, not as individuals. We ensure that each of our actions is in the best interests of our patients, our people, and our practice.
• Embrace and drive change: There’s always a better way—and we won’t rest till we find it. We know that all growth requires change. We actively commit to transforming the field of sleep medicine for the good of our patients and team members. Our team members embrace and drive personal change to adapt and grow with us.

AS A PATIENT SERVICE COORDINATOR YOUR DUTIES INCLUDE:

• Support new patient visits by contacting patients to schedule appointments
• Answer incoming calls, assist callers, and provide accurate, valid, and complete information to the callers and timely updates to the appropriate inter-office systems and personnel.
• Schedule referral appointments from phone and fax.
• Follow communication procedures and policies.
• Provide a confident, positive, patient-centric first impression to individuals calling into practice. All interactions must present a positive and polished image of SCMT.
• Strive to understand the end to end process of SCMT and patient care to better present and answer any patient questions or concerns.
• Follow communication procedures and policies. Carefully adhere to HIPAA standards and procedures to ensure the privacy of our patients is a priority in every interaction.
• Handle all patient telephone encounters within 24 hours of the encounter entry time unless otherwise noted.
• Return all internal telephone encounters to ensure peers receive timely responses to requests.

SKILLS & BACKGROUND YOU’LL NEED:

• Proven and advanced use of technology including and not limited to Dual computer screen processing, eClinicalWorks EMR, voice over IP phone system (including soft phone), Microsoft suite of products (Outlook, Teams, OneDrive)
• Organization of workspace and optimization of time
• Communication – advanced written, typing, verbal and listening communication skills
• Ability to function confidently and thrive in a fast-paced, highly dynamic work environment
• Priority management – Able to perform a variety of tasks; often changing from one task to another without loss of effectiveness or composure and be able to perform under stressful conditions when presented with multiple requests in a short time.

PHYSICAL REQUIREMENTS:

• Sitting or standing for long periods of time
• Light object lifting/moving, up to 20 pounds

OPPORTUNITY FOR GROWTH: This position is FULL TIME. Advancement opportunities exist for team members who excel in their current role and genuinely demonstrate our Core Values.

BENEFITS: Competitive benefits apply for full time team members.

OTHER INFORMATION: Medical experience preferred. High school diploma or GED preferred. Applicant will be required to pass a background check. SCMT is a tobacco free workplace.

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Do you live in the state of Tennessee or are you planning to relocate to Tennessee in the next 30 days?

Experience:

• Call Center: 1 year (Preferred)
• Healthcare: 1 year (Preferred)

Work Location: Remote