Sentant
Sentant is looking for an experienced Help Desk Engineer to join our engineering team and provide assistance to our startup clients with their day-to-day IT operations. This is a remote (work-from-home) position open to residents of New York. New Jersey, California, Nevada, Oregon, Washington and Colorado.
Sentant is a modern and security-focused IT consulting firm. We work with venture-backed startups and other fast-growing businesses that have sophisticated technology and security needs.
Sentant is not your typical Managed Service Provider (MSP). Our clients never have server rooms or legacy on-premise environments. We specialize in deploying lightweight and modern solutions for cutting edge-companies. By working with us, we hope to help you hone your IT and security skills in areas that are most sought after by Silicon Valley companies.
Responsibilities
- Be part of our engineering team and help our clients solve their IT and security problems: network and desktop support, troubleshooting issues, etc.
- Assist our clients with IT issues via Slack and e-mail, with very occasional telephone calls
- Handle tickets and provide personable support to our clients
- Work on IT and security projects, e.g.: onboarding and device management solutions, network upgrades and optimizations, etc.
- Update and maintain technical documentation on all of our clients
Qualifications
- Experience in configuring, monitoring and troubleshooting IT systems
- Strong problem solving and technical skills
- Friendly approach to client service with a can-do attitude
- Previous IT consulting or helpdesk experience
Nice to have experience:
- IT Certifications such as Apple Certified Technician, Security+
- Google Workspace (formerly G Suite) Management
- Mobile Device Management (MDM) and Endpoint Management platforms
Benefits
- Competitive Salary, with built-in bonuses for performance
- Health Insurance
- 401(k)
- Dental
- Vision
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
Application Question(s):
- Are you currently a resident of New York, New Jersey, California, Colorado, Oregon, Nevada or Washington?
Experience:
- IT: 3 years (Required)
Work Location: Multiple Locations
