Seeking Alpha
What we’re looking for?
We are looking for an IT Support Specialist to perform various functions to keep computer systems in top working condition.
Why we’re a great company to work for?
- We have an awesome product. Our cutting-edge investing tools are helping 135,000 users exceed their financial goals.
- You’ll impact the lives of many people. We have 20 million unique users visiting Seeking Alpha every month. We work hard to make our users happy and help them build wealth.
- We are profitable and growing fast. All employees receive equity grants in-line with their cash compensation.
- We care about work-life balance. We work mostly from home, we provide lots of vacation days, and we insist that you enjoy them.
- We invest in people. We consider each employee a long-term investment, and we see value in continuously nurturing and training our teammates.
Requirements:
- Education and Training: To become an IT support technician, you need at least an Associate’s degree in computer science, networking, or programming. Having a Bachelor’s degree in any of the aforementioned disciplines increases job competitiveness.
- 2-4 years of experience in the IT industry.
- Communication Skill: IT support technicians are able to use clear language and expression to provide technical support to employees
- Problem-solving Skill: They are well versed in providing IT solutions to address the needs of employees
- Interpersonal Skill: They work with various tech professionals to develop and implement IT support strategies.
Responsibilities:
- Provide solutions to employees’ technical problems, over the phone or via email.
- Perform diagnostic tests and troubleshooting to identify issues.
- Provide employees accurate information on IT products and services.
- Develop and implement technical procedures effective in quickly addressing problems to minimize downtime.
- Carry out assessments to determine the need for changes in hardware/software configurations.
- Educate employees on procedures for resolving or preventing recurrence of a technical problem.
- Act as liaison between the IT unit of an organization and it’s employees.
- Explain and provide IT solutions to employees in non-technical and comprehensible terms.
- Proffer recommendations to employees looking to purchase new equipment or replace existing ones.
- Prepare and present reports to update management on IT support operations.
- Operate and work with equipment such as Meeting rooms, external storage devices, computer diagnostic tools, printers etc.
- Respond to inquiries about hardware or software issues.
- Perform scheduled maintenance on computer systems to ensure efficient operations.
- Repair or replace faulty components of a computer/network system.
- Design and maintain applications/websites for employees.
- Attend educational programs, workshops, and seminars to stay abreast with developments in the IT industry.