San Jose Premier Marketing, Inc.
Join our San Jose Premier Marketing team as a Customer Service Rep, we are looking for someone who works well in a team environment and is looking for a great atmosphere to work in! We are looking for a customer-oriented service representative. A customer service representative, will provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best customer service representative are genuinely excited to help customers, they’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Types: Full-time, Part-time
Pay: $17.00 – $20.00 per hour
Benefits:
- Flexible schedule
Schedule:
- Day shift
- No nights
Education:
- High school or equivalent (Required)
Work Location: Multiple Locations
