S2S SOFT.LLC
Primary skills: FSO support/End User Support
Exact work location/address with zip code: Kemmerer, WY Carlsbad, NM
Status: FTE or TP ( contractor ) TP
Shift details: Hours/Days 40 Hrs a week, Morning (Monday-Friday)
Expected Start Date: Immediately
General Description:
As a member of the End User Support team, the incumbent, with a minimum of 5 years of technical experience is customer service oriented and provides timely and high-quality technical support to customers. A Technical Certification (Microsoft/HP/Dell) and a Strong understanding of Client-based Operating Systems would be an added advantage in this role.
2.0 RESPONSIBILITIES: 2.1 Operational
Responsibilities:
- Provide customer-facing end-user support that includes – Break-fix support for Laptop, desktops, tablets, and associated hardware peripherals – IMAC support including large scale/bulk office moves/re-stack activities (all moves) – Support for Operating systems, baseload software, MS Office Suite and other business application – Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs – Access related issues with a smart card, password and security, application configuration and troubleshooting, and general inquiries – Support for the Mobility devices (IOS/iPhone/IPads) – VIP and home-based office (HBO) user support
- Manage the ticket queue in the remedy system and ensure they are resolved and closed within the defined service level maintenance
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for the provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform managed print service invoicing/meter read/polling report verification
- Perform end-user support related security and controls and compliance-related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts, and stand-by support
- Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis 2.2 Health and Safety Responsibilities:
- Take every reasonable precaution to protect the health and safety of fellow employees, themselves, and any other person at or in the vicinity of a worksite; as well as, cooperate with all persons involved to that end.
- Read, understand and comply with the company’s safety policies, rules, procedures, and practices.
- Notify management of any unsafe or harmful acts or conditions that may impact health, safety, or the environment.
- Promptly report to management all incidents, including injuries, illnesses, and near misses.
- Observe general principles of incident prevention and participate in the requirements of the safety program.
- Use devices and wear PPE as per regulatory requirements and HCL’s standards.
- Refrain from causing or participating in harassment or violence.
- Operate, use or maintain all tools and equipment in accordance with established or accepted procedures and practices.
- When performing work on behalf of HCL on a client’s worksite, abide by the policies, rules, and procedures that are stipulated within the client’s safety program.
- Cooperate with any person exercising a duty imposed by the provincial OHS Act, Regulations or Code.
- Comply with the provincial OHS Act, Regulations and Code.
- Set an example for good safety conduct.
Job Type: Full-time
Salary: $24.00 per hour
Schedule:
- Monday to Friday
COVID-19 considerations:
vaccination must
Work Location: One location
