Rowan
Rowan is an ear piercing and jewelry brand—we believe in “Piercing for All”.
We have completely reimagined the ear piercing experience and revolutionized the traditional mall-based model. All our piercings are performed exclusively by licensed Nurses and all our products are hypoallergenic. Our priority is to offer a fun, celebratory, and safe piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party.
Find us on Business Insider’s “21 thriving DTC companies to bet your career on in 2021“.
Rowan is looking for a Studio Operations Associate to join our Brick and Mortar team as we rapidly scale our store fleet from 6 stores to 20+ This role is someone who is looking to help support the studios in multiple facets so we can deliver a safe and celebratory piercing experience for all. This person will not only need to have a passion for operations but a passion for brand, customer experience and helping build processes for scale. This is a great opportunity for someone who is looking to kick start their career in Store Operations.
What you’ll be doing:
Store Communications
- Manage all Studio Communications and act as Gatekeeper down to Studios
- Work with Studio Managers on any local marketing outreaches/events
- Build and lead trainings for new operational processes Create all SOP’s
- Write new policy and procedures
- Own updating Retail Handbook
- Assist in creating Visual Merchandise Directives
- Assist in updating training materials
- Aggregate Product and Customer Feedback
Operations
- Manage all ongoing Studio utilities
- Point of Contact for Studio Tech and R+M
- Become Shopify POS expert to help and train studios
- Repairs and MaintenanceCoordinate with LL/Property Managers
- Secure any other needed contractors for maintenance
- Responsible for all Studio Supply Ordering and Tracking Process and Inventory
- Responsible for managing Studio Expenses
- Acts as Studio Ops contact / Support Cross Functionally Assists on special projects as needed
What you’ll bring
- Bachelor’s Degree or equivalent combination of education and experience
- 2-3 Years Experience in the retail industry preferred but not required
- Store Experience a big plus!
- Strong Communication Skills, both written and verbal Detail Oriented, Organized and a Self Starter Are adept with Technology and feel comfortable navigating and training others on technology Ability to work in a rapidly changing environment and ability to manage multiple projects at once
Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. Come, join us!
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: Remote