Resource Logistics, Inc.
Job Title: IT Support Specialist/Desktop Support
Job Location: San Francisco, CA 94107
Job Type: 6 Months – Contract
Job Summary
Client is searching for an experienced IT Support Specialist at our San Francisco HQ office. You are someone who has significant experience with supporting a fast-paced, high-growth environment. You are comfortable working as part of a large, distributed team supporting IT operations in both our San Francisco headquarters and remote offices across the country.
Responsibilities:
Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze) Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing Create accounts for new hires
- Deploy and support software to end-users Respond to support requests in the IT Helpdesk both in person and via a ticketing system Manage inventory for hardware and software
Requirements : 2-3+ years of experience in IT support roles.
Basic networking skills, including an understanding of servers, switches, WiFi, etc. Knowledge of administration of Apple computer products using enterprise management tools Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence Strong OS X and Mac hardware troubleshooting experience
Job Types: Full-time, Contract
Salary: $20.00 – $23.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
COVID-19 considerations:
Candidate should be fully vaccinated.
Ability to commute/relocate:
- San Francisco, CA 94107: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- IT Support/Desktop Support/PC Support: 4 years (Preferred)
- Apple/Mac/OSX/Windows: 4 years (Preferred)
Work Location: One location