Regal Medical Group
Job Description:
The Office Supervisor will be responsible for overseeing the daily operations of the Specialty Office, Referral Entry Department, Medical Records, and some Call Center responsibility in Clinics.
Essential Duties and Responsibilities include the following:
- Maintain appropriate staffing levels at all times and verify all office staff overtime hours.
- Coordinate/approve staff requests for time off per company guidelines.
- Responsible for training of office personnel on office procedures and workflow.
- Responsible for auditing the work and responsibilities of office personnel including administrative overview of physicians and physician assistants.
- Monitor patient waiting times and use of Urgent Care and report problems/trends to supervisor.
- Ensure efficient medical records process, with emphasis on EMR processes and compliance.
- Responsible for weekly phone reports.
- Complete bi-weekly payroll process
- Ensure appropriate inventory of medical supplies are on hand at all times.
- Order and verify receipt of office supplies per office guidelines.
- Responsible for staff performance reviews and counseling per company guidelines.
- Maintain an awareness of changes in policies, procedures and protocol.
- Maintain a cooperative relationship with patients, staff and any other individuals.
- Maintain a high level of professionalism at all times and promote the importance of customer service.
- Handle complaints of patients and maintain an office complaint log or copies of written complaint.
- Comply with office confidentiality, safety, infection control and exposure control policies.
- Ensure that office is kept clean, organized and safe.
- Demonstrate effective communication skills by conveying necessary information.
- Display a professional attitude through performance, appearance and demeanor.
- Maintain neat, legible and organized written records.
- Act as back-up support as needed within the departments.
- Demonstrate good judgment in handling situations not covered by written or verbal instructions.
- Recognize and resolve problems, troubleshoot malfunctions in equipment or treatment procedures and use alternate methods if available.
- Uphold and support the philosophy, objectives and policies of LMO.
- Assist patients without bias or prejudice.
- Attend meetings as required.
- Work collaboratively with other leadership to provide cross-training and cross-coverage between departments.
- All other duties as directed by management.
Supervisory Responsibilities
Responsible for the overall direction, coordination, and evaluation of these units. Directly supervises non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience Bachelor’s degree (B. A.) from four-year college or university; or three to five plus years related experience and/or training; or equivalent combination of education and experience. LVN license preferred.
Full Time Position Benefits:
The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.
Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.
Health and Wellness:
- Employer-paid comprehensive medical, pharmacy, and dental for employees
- Vision insurance
- Zero co-payments for employed physician office visits
- Flexible Spending Account (FSA)
- Employer-Paid Life Insurance
- Employee Assistance Program (EAP)
Savings and Retirement:
- 401k Retirement Savings Plan
- Income Protection Insurance
Other Benefits:
- Paid Time Off (PTO)
- Company celebrations
- Employee Assistance Program
- Business-casual working environment
- Sick days
- Paid holidays
- Mileage
Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.
Job Type: Full-time
Ability to commute/relocate:
- Glendale, CA 91204: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Management: 1 year (Preferred)
Work Location: One location
