Reed & Sons Jewelers
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and assist with any of our customers jewelry needs. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. We are a family business that has been in operation for 83 years. We depend on customer satisfaction and make that our number one priority. Our CSR’s are able to present themselves professionally and dress business casual.
Responsibilities
- Manage incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with windows and can type
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Type: Full-time
Pay: $13.00 – $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Sedalia, MO 65301: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Required)
Work Location: One location
