Production Plus Precision Machining Looking for Customer Service Representative at Remote

  • Anywhere

Production Plus Precision Machining

Job details

Job Type
Full-time
Part- Time

Benefits
Pulled from the full job description
Full Job Description

Are you looking for a challenging and engaging career? We are building our team and need Customer Service Representatives to help us reach our goal.

The Customer Service Representative will provide exceptional support via telephone, chat and email to respond to the questions and concerns of policy holders and agents.

Duties

  • Provide exceptional customer service by responding to all inbound customer and agent calls and written correspondence.
  • Handle each call or correspondence until a resolution is met; includes follow ups as necessary
  • Builds rapport with each customer or agent. Actively listens to requests and inquiries.
  • Notates internal systems and trackers to record and monitor inquiries.
  • Acts as a liaison between underwriting, claims, accounting and other departments as needed to resolve inquiries.
  • Other job duties as required.

Qualifications

  • Minimum 1 year working in a call center environment.
  • Bilingual English/Spanish preferred.
  • High school diploma required.
  • Previous insurance experience highly preferred.
  • Strong organizational, communication and writing skills.
  • Ability to multitask and easily change gears.
  • Ability to work from home with steady internet.

Job Types: Full-time, Part-time, Contract, Temporary, Internship

Pay: $22.00 – $23.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Paid training
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No nights
  • Self-determined schedule
  • Weekend availability

Supplemental Pay:

  • Bonus pay
  • Commission pay
  • Signing bonus

Work Location: Remote

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