Polycor & Indiana Limestone
Polycor Inc. is the world leader in the natural stone industry, and its main mission is to make people fall in love with this timeless material again. Our international reputation stems from a strong heritage of working with stone on historic sites, institutional, commercial and residential projects.
Founded in Quebec City, Canada, in 1987, the company now employs nearly 1,300 people and has more than 50 quarries and 20 manufacturing plants across North America and Europe.
THE POSITION
The Polycor family is looking for an IT support technician who is passionate about his job and who wants to join a dynamic, innovative IT team that is not afraid to have fun! In this position, you will collaborate and provide IT services to internal users, solve problems and improve processes in collaboration with other members of the IT team. Do you enjoy working with people, are you curious, enjoy the multi-site work dynamic (quarries, plants and offices) and are you customer service oriented? This position is for you!
MAIN RESPONSIBILITIES
· Manage user accounts (new accounts, passwords, licenses, file access, upgrades, training, distribution, etc.) ;
· Participate in the management, preparation, maintenance and repair of the fleet of computers, telephones, printers, peripherals, servers, etc. ;
· Perform preventive maintenance on computer and electronic equipment;
· Maintain, update or migrate software on workstations between different technologies;
· Receive, prioritize and respond to support and training requests from users;
· Provide level 1 and level 2 technical support for all incidents and requests;
· Document all interventions and solutions for incidents;
· Propose optimization solutions to better support your customers;
· Follow up with users to ensure that their needs are met.
Here are the strengths that would make you an ideal candidate
· Teamwork and knowledge sharing
· Problem solving and process improvement
· Written and verbal communication
· Analytical skills, thoroughness and attention to detail
REQUIREMENTS
· A Degree in Computer Science or equivalent work experience;
· A minimum of 3 years of experience in this type of position or any other relevant experience in a similar position;
The position requires travel to our various sites (approximately 15%), you must have a driver’s license and be able to attend meetings in Canada.
Job Type: Full-time
Pay: $60,000.00 – $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Education:
- Bachelor’s (Required)
Experience:
- IT Technician: 3 years (Required)
Work Location: Multiple Locations
