Podimetrics Inc Looking for Clinical Operations Associate at Remote

About Podimetrics:

Founded in 2011 by a physician and engineers from MIT and Harvard, Podimetrics set out on a mission to improve patient lives through early detection and prevention of diabetic foot ulcers, the leading cause of lower limb amputations. Podimetrics has since evolved to become a rapidly growing virtual care management company with advanced technology and patient-centered services.

Today, Podimetrics
teams with and provides
solutions to patients, payers and providers that
alleviate the health and financial implications of diabetic foot complications in
high-risk populations. We are a
mission driven, financially responsible enterprise that enables patients to stand on their own feet and live more independent and fulfilling lives.

Core Values:

• People First: We care for our people: team, patients, clinicians & health plans, and stockholders.
• Equity Through Diversity: We commit to fostering an inclusive work environment where ideas come from all people to best meet the diverse needs of those we serve.
• Empathy & Compassion: We seek to understand and take action to improve.
• Respectful Candor: We are direct in communication and work to create an environment where all can share their perspectives without risk of repercussions.
• Active Curiosity: We are deeply curious, always striving to learn more and do better.
• Resourcefulness: We are deliberate in our investment of team and capital, creating opportunity regardless of resources.
• Do the Right Thing: We do the right thing, consistent with our values, even when it is challenging.
• Enjoy the Ride: We are going to have a lot of fun doing it.

Role & Responsibilities:

The Clinical Operations Associate is responsible for the clinical operations and workflows crucial to the mission and success of Podimetrics, a care management company with the leading solution to help prevent diabetic foot ulcers. The Clinical Operations Associate ensures seamless onboarding and monitoring of patients by providing the operational infrastructure and data quality control necessary to support the Care Management and Operations teams. Additionally, the Clinical Operations Associate will support continuous improvement strategies towards maximum efficiency, resourcefulness, and lean operations.

KEY RESPONSIBILITIES

The Clinical Operations Associate will be responsible for a wide variety of day-to-day operations including, but not limited to:

• Provide necessary clinical operations that service the Care Management team, such as managing daily call worklists, escalations, and clinical monitoring of patient scans.
• Accountable for order receipt and entry from various clients. Input purchase orders and various data while continuously maintaining up to date patient records in an accurate and timely manner.
• Troubleshoot slow product fulfillment or patient onboarding on a case-by-case basis by working closely with Shipping, Care Management, and Operations teams.
• Independently manage projects and flow of information, evolving best practices along the way.
• Identify and propose solutions to process inefficiencies in day-to-day operations.
• Build a repository of documentation, protocols, and best practices for a growing team.
• Contribute varied and flexible support to the Clinical Operations team.

QUALIFICATIONS

• Ability to rapidly ascertain thorough knowledge and experience in Clinical Operations and informational flow.
• High level of detail orientation and confidence in transcribing and analyzing sensitive patient information.
• An excitement and commitment for continuous learning and resourcefulness.
• Strong proficiency in Google Sheets and/or Excel.
• Strong technical ability. Confident in learning new software and self-teaching new skills utilizing available online resources.
• Dedication to operational efficiency and refined problem-solving skills.
• Experience with independent project management among changing environments.
• Bachelor’s degree.
• Ability to work and collaborate remotely.

Significant opportunities for growth, mentorship, and advancement along with competitive compensation and benefits are available. The successful candidate will embody the following competencies:

• Honesty/integrity: Earns trust and maintains confidences, doing what is right while not cutting corners ethically.
• Analytical skills: Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
• Accuracy and Detail-Orientation: Create and review records thoroughly and accurately; don’t let errors, omissions, or inconsistencies slip through the cracks.
• Intelligence: Learns quickly while demonstrating the ability to proficiently understand and absorb new information.
• Reliability and Responsibility: Take ownership and responsibility for operational excellence and contributions to a positive patient experience. Foster confidence from the team by consistently exceeding expectations.

Podimetrics is committed to a diverse and inclusive workplace. We are an equal opportunity


employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.