Pelvicore Rehab LLC
Business Development/Sales/Patient Care Coordinator
Who We Are Looking For:
Are you comfortable talking to strangers on the phone both in person and on the phone? Are you a self-starter? Is being “organized” a top priority in your life and are you able to multi- task and prioritize projects while simultaneously meeting deadlines and prioritizing your day? Can you communicate effectively with people from all different backgrounds- both written and verbal? Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?
You must be comfortable taking payments, talking about money and comfortable handling customer concerns and questions about cost. PLEASE ONLY APPLY if you can handle conversations about money/cost. We are a private medical practice and the conversation about money with patients cannot be ignored.
Do you have a positive outlook on life? Are you flexible? Open to change and committed to learning? If so, you could be just the person we are looking for to fill the position that we have available.
About Us:
Pelvicore Rehab is a thriving Pelvic Floor Physical Therapy clinic. We are a forward thinking, passionate physical therapy office with a helpful, friendly vibe. We absolutely love what we do, and we love our patients even more! We are committed to providing the highest quality experience to our patients.
We are expanding, as we provide world class care. Our business practices improve the effectiveness and efficiencies of every office task and function. Therefore, we need a rock star talent with a “go-getter” yet super meticulous mindset to join our team. We are seeking a motivated, confident and enthusiastic Patient Care Coordinator that is patient focused. The ideal candidate is an excellent team player who loves talking to people, and most importantly, our ideal candidate is coachable. We will provide a training and learning experience to back up your success and growth.
Our values:
- We believe that fostering a culture of teamwork drives results!
- We raise the bar: We always push for more. We are continuously seeking ways to work smarter and elevate one another and our skillset constantly.
- We always look out for each other. Caring is the way we do business.
About You:
Are you an outgoing, friendly, goal-oriented, TEAM-spirited person who thrives in a fast-paced environment? Engaging with others and sales are your natural talent? Can you confidently describe yourself as having 5 Star customer service?
Our goal is to help everyone feel confident, stronger, and happier inside and out. We do this by committing ourselves to our patients’ care and keeping them motivated and consistent with their wellness plans to obtain real results.
Qualifications:
- Minimum of 1 year sales/business administration/front desk experience, route calls, checking- inpatients / clients.
- 1-3 years’ experience in another capacity that demands High Quality Customer Service Skills
- Have excellent communication skills. Connecting with our patients is one of our top priorities. Having the skills to effectively connect and communicate with all our patients efficiently and empathically is a must.
- Have solid MS Word/Google Word and Excel/Google sheets skills
- Sales & Marketing Knowledge/experience (Required)
- Experience using a CRM (preferred)
- Be a team-player that interacts well with others and can stay calm under pressure, pays attention to detail and has high level organizational skills.
About the Role:
Patient Experience is our #1 priority, the Patient Care Coordinator must be exceptional in communication and capable of making decisions and be a self starter. This individual must have an outgoing personality, yet a calming presence. If you can make our patience smile from over the phone and this makes you happy this role is for you. The winning candidate must be willing to learn and adapt in alignment with the company’s evolution if needed.
Skills Required:
- Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy)
- Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable)
- You must be comfortable taking payments, talking about money and comfortable handling customer concerns and questions about cost.
- Recall names of patients and in doing so making all our patients feel welcomed and remembered
- Provide a warm and welcoming greeting to patients when they call the clinic (experience)
- Organization and planning: Plan and organize schedules and budgets in an efficient, productive manner. Focuses on key priorities.
- Follows through on commitments: lives up to verbal and written agreements regardless of personal cost
- Demonstrates an ability to quickly and proficiently understand and absorb new information
- Attention to detail: does not let important details slip through the cracks
- Persistence: Demonstrates tenacity and willingness to go the distance to get something done
- Proactivity: Acts without being told what to do. Brings new ideas to the company
This role has 3 core functions: Patient Engagement, Administrative and Lead Conversion( sales and scheduling).
Patient Engagement:
- Greet each patient with customized attention and attentiveness. We expect you to not only know their names but build rapport and a professional friendship with our patients. It is our belief that excellent customer service starts with a genuine connection with one another.
- Establishes trust and builds rapport for patients and their caregivers.
- Must be attentive and can really listen to patience while assessing / problem solving their needs.
- Ability to “Read” Patients and make sure they always have the best experience possible.
- Responsible for communicating deficiencies at the front desk to direct supervisor.
- Mitigate cancellations calls and common objections.
- Be knowledgeable about services and treatment procedures offered (training available).
Administrative:
- Answering heavy phones and closing the loop on messages, scheduling appointments, and providing a superior level of client satisfaction. Must be organized and able to multitask.
- Adheres to and enforces company policies, protocols, and procedures daily.
- Assists with various duties as directed by therapists and admin staff.
Lead Scheduling:
- Qualify incoming leads so appointments are scheduled effectively and provide an excellent experience.
- Prospect potential patients via callings, email, or other forms of communication to ensure they are added to the sales pipeline.
- The candidate must be efficient and comfortable contacting up to 50 patients daily by phone, email, text and love doing so.
- Develop an individual skill set of explaining patients’ financial responsibility.
Compensation & Future:
- $17-$20 per hour
- 30 hours per week
- Monday-Friday
- WFH temporarily; Potential to be in office within 6 months (MUST be willing to transition to in office).
- Growth opportunities
- Be a part of a growing company expanding and building a name for themselves in the industry and community.
- This role will be a 1099 or part-time employee position
- Potential for bonuses
- Potential for growth and leadership in the company
Job Types: Part-time, Contract
Pay: $17.00 – $20.00 per hour
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Are you willing and able to work from home for 1-2 months? After that time, this position will be held in person at our office in Boca Raton, FL.
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: Remote
