Pegasus TransTech
Job Summary: Provide quality Level 1 or 2 technical support to a growing customer base with high degree of customer satisfaction and professionalism.
Job Responsibilities:
Act as the first level of escalation for user problems within support with the highest level of customer service
Track and monitor open technical support issues to insure service level standards are met
Demonstrate an awareness of escalation process within the support department
Research, resolve, and respond to questions in accordance with company expectations
Requirements:
BS, AS, or AAS Degree in Technology related field or equivalent experience
1 2 years Level 1 or 2 technical support/troubleshooting experience supporting software applications or apps for iOS and Android
General understand of SDLC and support desk escalation to QA/Dev
Strong organizational skills, ability to multi-task well
Work efficiently and productively with little direction or guidance
Ability to effectively communicate both verbally and written with internal/external customers
Excellent phone etiquette and customer service skills
Job Type: Full-time
Pay: $12.00 – $15.00 per hour
Schedule:
- Monday to Friday
Work Location: Remote
