Peachtree Versatile Assistants Looking for Software Implementation Specialist at Remote

  • Anywhere

Peachtree Versatile Assistants

Title: Software Implementation Specialist

Status: Full-time, W2

Location: 100% Remote

Reports to: COO

This Atlanta-based company is a leader in digital health technologies with a specialized focus on workplace population health and safety.

They are experiencing tremendous growth and need a tech-savvy, highly motivated, and extremely thorough Implementation Specialist to ​​help guide their Fortune 500 customers through a positive, supportive, and extremely efficient onboarding experience.

ESSENTIAL FUNCTIONS & DUTIES

Configuration (75%)

  • Manage logistics of and execute highly technical onboarding of multiple customers (approximately 10) at a time leading them through the setup/configuration process
  • Ensure each customer can access and utilize the product to its maximum value
  • Partner cross-departmentally with Customer Service/Success team members and engineers as needed to execute setup/configuration

Client Relations (20%)

  • Proactively communicate with Sales Team, Customer Service Team, and the customer to plan and maintain onboarding schedule in line with Service Agreements
  • Engage with customers during onboarding process, answering questions and troubleshooting issues primarily via email, but through chat, phone, and/or Zoom as necessary
  • Communicate customer feedback to engineering team and collaborate to troubleshoot and improve product/customer journey
  • Collaborate with the leadership team to identify gaps in customer onboarding processes

Operations (5%)

  • Leverage Trello to move systematically through customer onboarding progress and to communicate where each account is to other departments
  • Recognize onboarding trends and suggest optimizations that may improve the onboarding journey

QUALIFICATIONS

  • Proficient in use of Trello and Slack or similar collaboration tools, required
  • Knowledge in the following: Computer networking (LAN/WAN, topology, DNS, TCP handshake), Data structures & algorithms, Relational databases, Programming (required)
  • Masters (preferred) or Bachelors (required) in Information Systems, Computer Science, Mathematics or relevant field
  • 2+ years of experience in a customer implementation/onboarding role or similar, required
  • Proven ability to partner and communicate clearly with customers through complex processes and engagements, required
  • Proven ability to manage multiple initiatives at one time, required
  • Experienced in working with self-service SaaS solutions, preferred
  • Experience serving corporate customers, preferred
  • Experience working in a startup environment, preferred
  • Metro Atlanta-based, preferred but not required
  • This employer is currently unable to sponsor visa applications; all applicants must be authorized to work in the US

KEY ATTRIBUTES

  • Excited about working in a fast-moving start-up environment
  • Ability to manage competing priorities with ease and excellence
  • Operationally-minded
  • Ability to empathize with customers
  • Adaptable
  • Detail-oriented
  • Professional communicator (speaking and writing)
  • Critical thinker
  • Trustworthy
  • Reliable

COMPENSATION PACKAGE

  • $75,000-$90,000 annual salary based on experience
  • Generous monthly expense fund
  • 10 days annual paid time off (PTO)
  • 11 paid company holidays

This company is an Equal Opportunity Employer and is committed to equity and inclusion for their team, their clients, and the communities they serve.

Job Type: Full-time

Pay: $75,000.00 – $90,000.00 per year

Schedule:

  • Monday to Friday

Work Location: Remote

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