Origin Acoustics Looking for Customer Experience Manager at Las Vegas, NV Full Time

Who is Origin Acoustics?

We are a world leader in architectural audio equipment manufacturing. What does that mean? We make some of the best speakers ever to be installed in a house! Since our inception we have continued to innovate and evolve leaving our competitors struggling to keep up. We are an ambitious and energetic company with massive growth opportunity and a very bright future.

Who are we looking for?

We are looking for an upbeat and positive person that makes friends wherever they go. Someone that is not afraid to drive a conversation or ask for the sale. A team player that can use their resources to solve issues and provide best in class service and support. The ideal candidate is organized, detailed, results-driven, and most of all has a genuine appreciation for audio and music.

Why would you love to work here?

Company culture is our paramount concern. We believe that people do business with people they like, so we have taken great care to assemble the absolute best people we could find for our team. At Origin Acoustics we work hard and have fun in equal parts. Benefits include medical, vision, dental, paid time off, retirement, and 401k matching!

Responsibilities:

• Manage the Customer Experience team to success
• Ensure team monthly activity goals are met
• Conduct team training and coaching
• Build and maintain relationships with current and future customers
• Handle escalated customer issues
• Develop expert-level understanding of our product line
• Answer incoming calls regarding products, orders, or general questions
• Log and note interactions with customers
• Maintain a high level of professionalism in all customers interactions
• Communicate pertinent information to the executive team

Required Qualifications:

• High school diploma
• 3 years of Customer Service Experience
• 1 year of Audio Experience
• 1 year of Microsoft Office 365 suite
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and manage time effectively

Job Type: Full-time

Pay: $45,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Required)

Experience:

• Client Services & Customer Support: 3 years (Preferred)
• Audio: 1 year (Preferred)

Work Location: One location