Ochsner Health System
We’ve made a lot of progress since opening the doors in 1942, but one thing has never changed – our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job is responsible for the clerical functions which support the department. Performs routine operational procedures following detailed instructions, generates and monitors printing of patient reports. Answers departmental calls from patients, providers and other labs directing them appropriately. Services phone calls from external reference lab clients and act as the customer service liaison for the laboratories. Enters outside orders into Epic to ensure proper billing and facilitates sending lab results as needed.
Education
Required – High School diploma or equivalent
Work Experience
Required – 1 year experience in a medical office, office, or customer service setting
Knowledge Skills and Abilities (KSAs)
- Basic skills such as reading, writing, spelling, and math to complete daily paper work, write or fill out reports.
- Working knowledge to efficiently use copy machine, calculator, computer and printer operations.
- Strong organizational and time management skills, including the ability to work with minimal supervision.
- Excellent interpersonal skills.
- Demonstrates versatility and cooperation.
- Must have computer skills and dexterity required for data entry and retrieval of patient information.
- Must be proficient with Windows-style applications and keyboard.
Job Duties
- Provides client services support through assisting internal and external doctors, nurses, labs, etc. to facilitate the delivery of patient laboratory results using EPIC and the Laboratory computer system, SOFT.
- Communicates issues regarding delays of tests results within the Laboratory to the House Coordinator and Emergency Department.
- Facilitates communication between labs and different departments within all Hospitals.
- Enters outside Home Health agency orders into Epic to ensure proper billing.
- Acts as the call center for the lab ensuring the proper transfer of calls as to not impede laboratory staff from their core duties.
- Receives laboratory supply orders for clinics, hospitals and external clients, and fills and distributes via lab courier.
- Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
- Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.
The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
Individuals who reside in and will work from the state of Colorado are not eligible for remote work position .
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [email protected] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
