Napleton Automotive St. Louis
Why Work For Us?
Napleton Automotive Group is consistently transforming the way we operate to continuously improve our customer experience by focusing on our core asset, our employees. We cannot do what we do each and every day without our employees.
We take great pride in providing our team members with industry leading benefits and training for future advancement. These types of incentives will allow you with the opportunity for a successful career with our organization.
- Competitive Hourly Wages with Regular Performance Reviews
- Paid Time Off after 90 Days of Employment
- Medical, Dental and Vision after 90 Days of Employment
- Gym Membership Reimbursement
- Scholarship Reimbursement
- Growth & Advancement Opportunities
- Generous Discounts on Products and Services
- Employee Vehicle Purchase Plans
- 401K Plan after 1 year of Employment
- Life, Short Term, Long Term, and Accidental Death and Dismemberment Insurance
Napleton Automotive Group owns and operates 60+ retail automotive dealerships in eight states. Our group employs 3,500 people nationwide and has rental car facilities, body shops, and a large real estate portfolio as well. Napleton ranked as 13 out of top 150 automotive groups in the U.S. for 2020 based on new car volume.
Napleton St Louis is looking to fill this position which will be responsible for handling customer transactions through calculating bills and processing payments. The ideal candidate must be accurate, customer-focused and able to handle customer issues effectively. As a receptionist, this position is key to creating a customer friendly environment.
Job Responsibilities:
- Calculate the customer’s bill using the dealership’s computer system.
- Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
- Make change accurately and issue receipts to customers.
- Ascertain and record totals of counter tickets and repair orders, sales deposits and verify against all cash, checks and credit card payments on hand at end of shift (including excel worksheet of service and parts invoice totals) (add credit card slips to balance to batch totals) (communicating any discrepancies) (put repair order, counter tickets or stock numbers on credit card slips or checks) (putting repair orders and counter tickets in order by number).
- Verify parts and service invoices to batch posting report must account for all invoices closed from the prior day.
- Process internals daily.
- Guarantee all checks in accordance with the company policy.
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
- Filing (Service Repair Orders, Parts Counter Tickets, Car Deal Files, Hard Copies)
- Perform any other special duties as requested by Dealer and other Managers.
- Able to have a flexible work schedule, including all holidays
Job/Education Requirements:
- Must be able to work evenings and weekends.
- High school diploma.
- Ability to read and comprehend instructions and information.
- Excellent oral communication skills.
- Professional personal appearance.
- Ability to communicate customers’ interests needs and requests to management and sales personnel.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Overtime
- Weekend availability
Shift availability:
- Night Shift (Required)
- Day Shift (Preferred)
Work Location: One location