Mission Plastics North
This position works in a manufacturing environment, all candidates must be 18 years or older to apply.- Send resume of qualifications to Human Resources at one of the following:
- Onsite: Mission Plastics North, 4202 E. 135th St., Grandview, MO 64030
- Fax: 816-743-7163
- Reply to Ad
POSITION OBJECTIVE
The Customer Service Clerk handles inquiries and complaints and expedites customer orders to improve customer satisfaction and promote customer retention. The Clerk is also responsible for shipping papers related to billing procedures, maintenance of accounts receivable, monitoring the printer, and distributing computer-generated reports to ensure that all members of the management team have the data they need in a timely manner.
ORGANIZATIONAL SUPERVISION, REPORTING AND INTERFACE
The Customer Service Clerk reports directly to the Vice President of Mission Plastics & Corporate Operations. This position interfaces with management team members, customers, vendors, and other company associates.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responding to customer telephone inquiries by taking necessary steps to solve problems, verify delivery dates, and expedite customer orders in any possible way
- Assisting customers in determining the most economical order quantities to strengthen customer loyalty
- Tracking finished goods sales information and credits to improve customer service
- Processing billing paperwork and matching bills of lading with invoices to ensure accuracy.
- Taking/processing customer orders to ensure prompt response to their demands
- Processing changes/ cancellations of orders to keep the production schedule in balance with demand
- Filing open and closed orders for all customers to increase satisfaction and data accuracy
- Processing Accounts Receivable for all departments and generating the Accounts Receivable Discrepancy Report so management representatives can investigate/resolve problems
- Tracking past due accounts by calling customers or referring the matter to Sales to accurately assess customer status and control credit extensions so they don’t adversely affect the bottom line
- Back up to Production Planning & Inventory Control
- Generating and distributing reports
SKILLS AND ABILITIES REQUIRED
- Above average degree of interpersonal and oral communication skills
- Friendly and helpful attitude and the ability to work effectively with little or no supervision
- Good mathematical skills, above average organization skills, and demonstrated attention to detail
- Ability to perform basic computer operations
EDUCATION AND EXPERIENCE MINIMUM REQUIREMENTS
- High School education, or equivalent
- Two (2) years experience in office operations, public relations, customer service, bookkeeping, or accounting
ENVIRONMENT
- Duties are performed indoors throughout the general office area and occasionally in the warehouse area.
- Employee must be able to occasionally move about inside the office to access file cabinets and supplies.
- Employee must be able to remain sitting 90% of the time with intermittent refreshment and lunch breaks.
- Employee will frequently operate a computer or other office equipment, including but not limited to, calculator, copy machine, printer, and/or telephone.
- Employee will occasionally access other levels of the building.
- Employee will frequently communicate with others (internal or external) for various customer needs and must be able to exchange accurate information.
This position description indicates the general nature and level of work experience expected of the position holder. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Mission Plastics reserves the right to update and change the job essential duties and requirements in order to meet the needs of the customer, end user, and the parent company, in order to maintain the highest level of performance and service.
This position works in a manufacturing environment, all candidates must be 18 years or older to apply.- Send resume of qualifications to Human Resources at one of the following:
- Onsite: Mission Plastics North, 4202 E. 135th St., Grandview, MO 64030
- Fax: 816-743-7163
- Reply to Ad
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Work Location: One location
