MetroStar Systems, LLC
As a Service Desk Technician, you’ll play a crucial role in ensuring the reliability, security, and efficiency of our client’s cloud-based services while supporting the unique needs of our government agency, with the goal of making an impact across the federal government.
We know that you can’t have great without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.
If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
What you’ll do:
- Provide technical support to government agency employees, addressing IT issues, questions, and inquiries promptly and effectively.
- Collaborate with end-users to identify, diagnose, and resolve IT service disruptions, connectivity problems, and application-related challenges.
- Monitor systems and services to proactively identify potential issues and address them before they impact end-users.
- Assist with the configuration, deployment, and maintenance of resources, ensuring proper setup and adherence to security protocols and government standards.
- Document all support interactions, troubleshooting steps, and issue resolutions accurately and comprehensively.
- Escalate complex technical issues to senior technicians or appropriate teams, ensuring timely and efficient problem resolution.
- Collaborate with cross-functional teams to implement improvements to infrastructure, service delivery processes, and support procedures.
- Contribute to the development of training materials, knowledge base articles, and self-help resources to empower end-users.
What you’ll need to succeed:
- At least three years of experience resolving IT and cloud-service related issues, particularly with leading cloud platforms such as AWS, Azure, or Google Cloud.
- Familiarity with government IT environments, security requirements, and compliance standards (e.g., NIST, FISMA) is essential.
- Strong knowledge of networking principles, virtualization, and system administration, along with excellent problem-solving skills with the ability to troubleshoot and diagnose technical issues systematically.
- Exceptional customer service orientation and the ability to communicate complex technical concepts to non-technical users effectively.
- Experience with IT Service Management (ITSM) tools and processes, along with strong organizational skills and the ability to multitask effectively in a fast-paced environment.
- Self-motivated and capable of working both independently and collaboratively within a team.
- An active TS//SCI clearance with CI poly preferred or Active TS//SCI clearance with ability to pass a CI poly
Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company and . Plus, check out our
Don’t meet every single requirement?
Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification. At MetroStar we are dedicated to building a diverse, inclusive, and authentic , so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply. We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team
What we want you to know:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.
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MetroStar Systems is an Equal Employment Opportunity provider including veterans and disability
