MD Ally Technologies, Inc.
About MD Ally:
Each year, millions of non-emergency calls are made to 911 that decrease ambulance availability, overcrowd EDs and drive billions in excess costs. MD Ally is a 911 triage & telehealth solution that allows EMS to triage non-emergency patients to virtual care saving limited, emergency services. Our mission is to enable greater connectivity between 911 & the broader healthcare ecosystem.
About You:
As our Head of Operations, you will be an integral member of MD Ally’s growing team. With your highly entrepreneurial nature and operations experience, you can effectively orchestrate, execute, and ensure operational efficiency in everything from implementation to client retention. You should have a passion for driving key objectives for the business and turn data-driven insights into actions by building, experimenting and iterating. You should also excel at balancing strategic planning with execution and be comfortable with tactical execution. Lastly, we’re looking for someone who has experience with and enjoys building operational/financial models and business cases, analyzing large and complex data sets, and improving our operational processes and tools.
Your Key Responsibilities:
Responsibilities include strategizing, executing, managing, and scaling the following:
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Directly manage and delegate responsibilities to Customer Success, Sales, and Product team members with aggressive timelines for completion.
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Conduct regular team meetings to review productivity, project statuses, and provide constructive feedback to staff from different departments.
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Recruit new employees and ensure they’re properly trained.
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Set up and execute data collection processes to understand customer experience and incubate new initiatives to improve the performance of their programs.
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Build financial models to evaluate business financial operations and projections and identify opportunities for improvement.
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Develop winning pricing and deal strategies based on in-depth knowledge of MD Ally’s pricing models and gross margin drivers. Serve as the go-to owner and subject matter expert on standard and non-standard deal constructs, pricing, sales operations, and revenue policies.
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Review and execute legal contracts and approval across departments. Research and track ongoing regulation changes in current markets and research city and state requirements, including the mechanics and timing for submitting applications, renewals, amendments, etc.
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Establish appropriate budget; plan and organize areas of responsibility to accomplish operational and strategic objectives and do so within budget.
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Develop, lead, and implement strategies to operate in new markets; with consideration for complex regulatory factors. Develops strategic positions to extend the reach of the organization to operate nationally.
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Responsible for successful client implementation, onboarding, utilization. Develops strong relationships with our customers to promote retention and loyalty, as well as, driving client referrals, case studies, and advocacy.
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Hustle – take ownership of driving MD Ally’s growth and do whatever it takes to get the job done.
Qualifications:
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5-7 years experience in operations, logistics, or compliance roles.
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3-5 years of experience in legal operations, in program or project management, procurement or compliance operations, or in other relevant areas.
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3+ Experience driving P&L and maintaining accountability for results across departments, with the ability to understand service center-level and customer impacts.
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Experience setting operational objectives and knowledge of management principles, process and procedure creation and enforcement.
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Knowledge of commercial contracts, order forms, legal, and pricing
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Demonstrated ability to autonomously research, troubleshoot and problem solve issues across organizations without sacrificing the quality of service.
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Ability to drive awareness of MD Ally’s value proposition in the market; experience establishing market confidence is a plus.
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Ability to effectively communicate with patients, physicians, family members, as well as, executive stakeholders in a manner consistent with a customer service focus and application of positive language principles.
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Experience in Customer Implementation and Success, preferably with a focus on driving customer satisfaction and performance.
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Be maniacal about improving operations and optimizing costs.
Location: Remote
Compensation: $120 – $150k
Equity: 0.1 – 0.2%
MD Ally Values
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Bias for Action – We are a growing team and an evolving product. We want a team of executors to drive the company forward.
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Act Like an Owner – Look around and take on work that needs to be done. Execute on the fundamentals, and act creatively to drive growth.
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Always Be Learning – We are creating a new vision for the 911 industry. Be adaptable, creative and learn from others and our customers.
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Empathy, Trust, Candor – Always be upfront and honest with the team and our business partners.
