McDaniel Enterprises Looking for Customer Service Liaison at United States

  • Anywhere

McDaniel Enterprises

We are looking for a Customer Service Liasion with great enthusiasm for traveling. You will be responsible for promoting and booking traveling arrangements for clients (individuals or businesses). The goal is to enhance satisfaction and acquire an expanding and dedicated clientele all while working completely remote for this position.

Responsibilities

  • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
  • Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
  • Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
  • Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
  • Collect deposits and balances
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Handle unforeseen problems and complaints and determine eligibility for money returns
  • Attend conferences and remote training to maintain familiarity with tourism trends
  • Create and update electronic records of clients
  • Maintain relationships with key persons
  • Keep financial statements and documents
  • Able to work independently with little supervision as this is a remote position

Skills

  • Proficiency in English; knowledge of additional languages is an advantage
  • Exemplary sales skills and customer-oriented approach
  • Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc) which trainings are provided for
  • Ability to present, persuade and communicate effectively
  • Demonstrable ability to handle crises
  • Candidates with personal travel experience
  • Coachable
  • Must be at least 18 years old
  • Internet access a must

Job Types: Full-time, Part-time

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