McCoy's Building Supply
SUMMARY
Provide quality technical support for Point of Sale Software and Hardware, PC Hardware and PC Software to internal customers. Provide first level support for LAN and WAN equipment to all locations
Job Description
- Provide professional technical support to corporate and store employees over the telephone, via email and in person
- Completes the installation, testing and setup of PC equipment in workstations
- Provide technical support for computers, peripherals, and hardware to include replacing hardware and cabling in workstations
- Provide technical support and maintenance for corporate printers, copiers, and fax machines
- Research, resolve and respond to technical problems and questions to all users
- Document all calls in our call tracking system
- Escalate and notify proper individuals through established guidelines when unable to resolve an issue/problem at the first level
- Assist supervisor in additional projects and reporting
- Exercise proper phone etiquette and excellent communication skills
- Participate in off-hour support rotation backup schedule, which will require Saturday coverage
- Keep up to date with procedural and technology changes in the company
- Actively participate in team meetings and projects
QUALIFICATIONS
- Working experience with PC hardware, printers, and software’s preferred.
- I.T. Certifications and/or computer science college courses are valuable.
- Experience and ability to utilize and maintain a strong working knowledge of PC and laptop hardware, MAC21, Windows 10 Operating Systems, Office365, Sharepoint, Remote Access, and basic LAN Architecture and other 3rd party software applications at an intermediate-to-advanced level
- High school diploma or general education degree (GED) and six months to one-year related technical experience and/or training; or equivalent combination of IT education and experience
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
- Ability to accurately type a minimum of 35 wpm.
Job Type: Full-time
Pay: From $15.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: One location
