Longhorn Health Solutions Looking for IT Help Desk Support at San Antonio, TX

  • Anywhere

Longhorn Health Solutions

ESSENTIAL FUNCTIONS

  • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries. Receiving, logging and managing calls from internal staff via telephone and email.
  • Maintaining an Asset Database and track changes.
  • Act as a single point of contact for phone calls and emails from staff regarding IT issues and 1st and 2nd line support troubleshooting of IT related problems from in-house software and printers.
  • Troubleshoot basic network issues such as ADSL broadband issues
  • As first point of contact, should have a basic understanding of Incident Response Life Cycle and be able to identify, contain and report issues in a timely manner.
  • Log all calls in the Service Desk Call Logging system (SCSM)
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Maintains software licenses and updates as needed.
  • Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
  • Provide stats for the weekly Service Desk report on call trends
  • Publishing support documentation to assist staff with requests for information & provide staff training if required
  • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
  • To arrange for external technical support where problems cannot be resolved in house
  • Participates in Improvement of Operational Performance (IOP) activities.
  • Participates in traditional and e-learning programs.
  • Ensures compliance with Company policies and procedures.
  • Works effectively with other company employees, managers, and departments.
  • Performs all job functions with Company Mission, Vision, and Goal Statements in mind.

JOB REQUIREMENTS AND QUALIFICATIONS
Education, Certificate, and Licensure
High school diploma or general education degree (GED); three years related experience and/or training; or equivalent combination of education and experience. No professional certificate or licensure required, although any (or all) of the following preferred: CompTIA A+, Network+, Security+, Microsoft.
Requirements
Must demonstrate proficient ability and practical knowledge of computers, software, and products applicable to the industry. Additionally, the applicant is expected to demonstrate the ability to quickly acquire knowledge of departmental program structure (Mission, Vision, and Goal Statements) and department policies and procedures. Must be able to work a flexible schedule, as needed, and have the ability to demonstrate effective time management skills while working independently with minimal supervision.

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • San Antonio, TX 78228: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Help desk: 3 years (Preferred)
  • Windows: 3 years (Preferred)

Work Location: One location

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