JS Products
JS PRODUCTS, Inc. was founded in 1986 with the specific objective to develop, manufacture, market, and distribute specialty tools and equipment to the professional automotive and industrial markets. From the beginning, starting with just specialty lighting devices, the company has blossomed into a multi-national corporation which markets over 8,000 products. JS PRODUCTS, Inc. is an industry leader in providing customers with innovative products in 5 business segments: Professional Automotive, Back Shop, Industrial, OEM, and Retail. We take great pride in our ability to identify, develop, design, source and manufacture the highest quality products. We provide the full service solutions that our customers need to attain their business objectives.
We are seeking a service-oriented and self-motivated professional to join our IT support team. In this role, you will work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.
IT Support Duties and Responsibilities
· Installs, diagnoses, and resolves Level 1 problems for hardware, peripherals, and software systems including thermal printers & handheld scanners
· Escalates complex issues to different IT Teams, as necessary.
· Manage & maintain IT asset inventory and software licensing.
· Walk colleagues or clients through steps to help them resolve their technical problems.
· Maintain procedures and reports that provide technical support to the entire organization.
· Analyze records and logs to spot underlying trends and potential issues.
· Support the implementation of new solutions or applications.
· Establish accounts for new users and assist with password or login problems.
· Maintains WMS; including configuring, installing, and troubleshooting malfunctions.
· Be the SME for all technical-related functions
· Follows-up on open tickets, unresolved tickets, scheduled hardware and software upgrades, systems level problems
IT Support Requirements and Qualifications
· Associate’s or bachelor’s degree in computer science or a related field.
· 3-5 years of relevant experience in a customer focused position involving technical knowledge of a company’ s products and services
· Certifications are preferred, but not required.
· Working knowledge and expertise with a variety of software, hardware, and applications.
· Familiarity with common distribution center tools including FedEx Ship Manager & Worldship
· Willingness to solve complicated problems and see projects through to completion.
· Analytical skills to study problems and records and identify solutions.
· Team-oriented attitude to help other colleagues and departments with technical problems.
· Strong interpersonal communication and relationship-building skills.
· Establish vendor relationships for quick resolution
· Proactive in resolving issues – WIFI concerns, monitoring & maintaining system health issues to improve overall efficiency
· Ability to manage time and effectively prioritize numerous projects at one time.
· Proficient abilities in Active Directory, Group Policy, DNS, Networking
· Knowledge of Windows OS installation, configuration, troubleshooting, and maintenance
· Experience with Android OS configuration, troubleshooting, and maintenance
· Experience with Office 365, Exchange, Office Suite Applications
· IT Distribution Center experience a plus
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus pay
Education:
- Bachelor’s (Preferred)
Experience:
- IT Support: 3 years (Preferred)
- Warehouse management system: 2 years (Preferred)
Work Location: One location