ITque
ITque, Inc. is seeking an experienced IT Helpdesk technician to join our team based out of the SF Bay Area. We are a fast growing, fun, and friendly IT Managed Service Provider servicing small to medium businesses throughout the bay area.
*Work from home during PST hours to perform IT helpdesk tasks
*Take helpdesk calls
*Process and Triage tickets
Technical Skill Requirements
*Laptops/Desktops/Servers
*Windows 7, 10, Mac OS
*Networked and desktop printers HP, Kyocera, KM, Sharp, etc
*Systems administration of Microsoft Windows Server, including AD, DNS, DHCP, VPN, Remote Desktop Services
*Firewall management Cisco, Sophos, Fortinet, Sonicwall
*Cloud hosted email such as Office 365, Intermedia, etc
*Antivirus solutions, ESET, Webroot, Sentinel One
*TCP/IP Networking concepts
*Familiarity with virtualization technologies such as Vmware and Hyper-V
Other Requirements
*Detail-oriented and have excellent documentation skills
*Ability to communicate in a clear, understandable voice
* Enjoy working with people and have a happy and helpful disposition, especially under pressure
Job Type: Full-time
Pay: $20.00 – $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- On call
Supplemental Pay:
- Bonus pay
Application Question(s):
- Have you ever worked for an IT Managed Service Provider (MSP) before?
- Have you ever worked with ConnectWise Products before, if so which ones?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Required)
Work Location: Remote