ITque Looking for IT Helpdesk Technician for MSP at Remote

  • Anywhere

ITque

ITque, Inc. is seeking an experienced IT Helpdesk technician to join our team based out of the SF Bay Area. We are a fast growing, fun, and friendly IT Managed Service Provider servicing small to medium businesses throughout the bay area.

*Work from home during PST hours to perform IT helpdesk tasks

*Take helpdesk calls

*Process and Triage tickets

Technical Skill Requirements

*Laptops/Desktops/Servers

*Windows 7, 10, Mac OS

*Networked and desktop printers HP, Kyocera, KM, Sharp, etc

*Systems administration of Microsoft Windows Server, including AD, DNS, DHCP, VPN, Remote Desktop Services

*Firewall management Cisco, Sophos, Fortinet, Sonicwall

*Cloud hosted email such as Office 365, Intermedia, etc

*Antivirus solutions, ESET, Webroot, Sentinel One

*TCP/IP Networking concepts

*Familiarity with virtualization technologies such as Vmware and Hyper-V

Other Requirements

*Detail-oriented and have excellent documentation skills

*Ability to communicate in a clear, understandable voice

* Enjoy working with people and have a happy and helpful disposition, especially under pressure

Job Type: Full-time

Pay: $20.00 – $25.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • On call

Supplemental Pay:

  • Bonus pay

Application Question(s):

  • Have you ever worked for an IT Managed Service Provider (MSP) before?
  • Have you ever worked with ConnectWise Products before, if so which ones?

Education:

  • High school or equivalent (Required)

Experience:

  • Customer service: 3 years (Required)

Work Location: Remote

Upload your CV/resume or any other relevant file. Max. file size: 1 GB.


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