Innovations in Physical Therapy Inc Looking for Front Desk Check In / Check Out – Patient Care Receptionist at Houston, TX

  • Anywhere

Innovations in Physical Therapy Inc

Do you wish you had a job that had more meaning? Where you could have a positive and transformational impact on people every single day?

Do you love being around people? Do enjoy having meaningful conversations that foster deep relationships and help to create memorable experiences?

Are you organized and efficient? Do you thrive in a fast-paced environment?

Are you tech-savvy? Can you navigate your way around cloud-based documents and spreadsheets – or quickly learn to?

If so – you might just have what it takes to be

our NEW – Front Desk – Patient Care Specialist!

ABOUT THE COMPANY

Innovations In Aquatic Physical Therapy is a thriving and rapidly growing Aquatic & Physical Therapy Clinic located in the Houston Medical Center in our own free-standing building. We specialize in helping people aged 5-98 be more active, healthy, and mobile – so that they can do the activities they LOVE instead of spending their time in the doctor’s office.

We’re not your typical, sterile medical office and we aren’t a snobby, boutique fitness studio. We are a fun and happy team who works together to provide a world-class experience to every patient/client that walks through our door. Our focus is on building a place that feels like a real community – that both patients/clients and team members are excited to be a part of. We want our patients/clients to keep coming back, and we want them to tell their friends and family about us. We consider our patients/clients “family” and do everything we can to make them feel that way whenever they visit or interact with us. We have provided Hope and Healing for patients in the Medical Center Since 2006

WHAT WE’RE LOOKING FOR

· You enjoy being around people and can hold meaningful conversations with people you may not know.

· You’re thoughtful and thorough – and can answer people’s questions in a way that increases the likelihood of them becoming a patient.

· You are alert and aware – you’re good at recalling names, faces, and personal details – so that our clients always feel welcomed and remembered.

· You know what it means to provide a warm, welcoming, and world-class greeting and experience for patients.

· You have excellent organization and planning skills – you know how to manage schedules and re-prioritize your time so that you can focus on key priorities – without the need for micro-management.

· You follow through on commitments. You live up to verbal and written agreements without constant reminders.

· You have the ability to quickly and proficiently understand and absorb new information.

· You are proactive and resourceful. You bring new ideas to the company, do things without being told, and can quickly shift and course-correct when things don’t go according to plan – in a positive manner and without focusing on the negative

· You’re coachable, love to learn, and have a fail-forward attitude. You take constructive criticism well and enjoy getting regular feedback that will optimize your skills and performance.

· Someone who can work a work schedule –

· Monday 8-6, Tues 830-530, Wed 7/8-5, Thu 830-530 Fri 7/8 -4 Saturday we are open 8-1 and you are responsible for one/two Saturdays per month.

KEY RESPONSIBILITIES INCLUDE:

· Successfully communicate the value of our services (in person, over the phone, and over email/text/messenger) and be able to explain how what we do/

· Successfully handle scheduling

· Comfortably hold a lengthy conversation (4-8 min) with new and prospective patients/clients on the phone or in-person – ensuring that they are committed and “bought-in” to our services before they arrive

· Provide an exceptional waiting room environment and world-class experience – one where clients will look forward to coming back and feel compelled to tell their friends

· Ensure that clients who call and request appointments are placed on the schedule – with a good understanding of true time, cost, and personal commitment before they arrive

· Ensure that people show up excited for their appointments or sessions – this includes organizing and composing videos and mailers for new, prospective clients

· Communicate with patients before, during, and after their sessions to ensure full satisfaction is being achieved

· Develop and foster deep relationships with patients/clients – one that compels steady word-of-mouth referrals and 5-star google reviews.

· Ensure that all appointments are checked in, accounted for, and reconciled promptly and accurately.

· Take payments, provide accurate receipts and superbills, and keep prompt and accurate records

· Organize and plan all schedules in a way that maximizes efficiency and for the clinic

· Keep a prompt and accurate recording of all incoming leads on our tracking sheets and in CRM

· Promptly check voice mails and emails. Return all calls and requests for information within 2-4 hours and deliver messages/ faxes to appropriate personnel promptly and accurately.

· Track inventory and promptly report to the manager what needs to be ordered so that supplies never run out.

· Track and reconcile weekly deposits and be able to report on weekly anticipated income – accurately, efficiently, and promptly and provide information in daily reports cards

WHAT WE’VE GOT FOR YOU

· A full-time opportunity where you get to be an integral part of changing people’s lives and helping them get back to doing things they love to do.

· The chance to be a part of an incredible team of people who work hard but have fun too.

· Competitive pay, full health benefits, paid time off, and plenty of room to grow and advance.

· The chance to get in on the ground floor of an innovative, and rapidly growing company – where your ideas and contributions are welcome and valued.

· A working environment where being yourself is encouraged, where people are the priority, and where you will always be challenged to learn and grow.

PS…. 1/3 of your life will be spent at work. Don’t you think it’s worth it to yourself to choose an occupation that is meaningful, where you get to change lives, and where you get to learn and grow both personally and professionally while doing it?

To Apply:

1. Submit your resume

2. Submit when you are available for an interview on Sunday, April 27 from 8 am – 8 pm. Monday, April 28 from 1 pm – 8 pm or final day Tuesday, April 29 from 8 am – 8 pm We will confirm your time, we look forward to meeting you ASAP, interviews start TODAY!

Job Type: Full-time

Pay: $30,118.00 – $34,118.00 per year

Benefits:

  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Paid time off
  • Uniform allowance
  • Vision insurance

Schedule:

  • Monday to Friday
  • Rotating weekends
  • Weekend availability

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
All staff must be Vaccinated for COVID
All staff and patients are wearing masks until next month and then will be optional for patients and staff at the end of the month and then optional

Ability to commute/relocate:

  • Houston, TX 77030: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • During the next 3 days when are you available for an interview? We will interview from 8 am – 8 pm each day starting Sunday April 28, 2022

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 2 years (Preferred)
  • Computer skills: 2 years (Preferred)

Work Location: One location

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