Home Helpers Home Care of Farmington Valley
M-F 12pm-8pm.
The Home Helpers Scheduler is responsible for coordinating and maintaining caregiver and client schedules utilizing agency software. Must be able to build relationships and rapport with caregivers, while keeping shifts scheduled and maintaining a high level of client satisfaction.As an exceptional in-home care provider, we depend on our staff to ensure all those who have entrusted their care with us remain safe and comfortable. To do this, we must ensure that we are with them when they expect us to be there. We pride ourselves on offering a rewarding work environment with various
benefits including
:
- Competitive compensation
- Early paycheck access
- 401k with company match
- Career growth and learning opportunities
- Sick leave
- And more
Responsibilities:
- Creates and maintains staff schedules on company software
- Ensure all clients have the expected caregiver at their scheduled time
- Coordinate with the Care team to ensure the best possible caregiver & client match
- Quickly find replacement caregivers when regular staff is unavailable (vacations, illness, etc.)
- Monitor clock-in/outs to ensure information is updated for correct billing/payroll
- Attend administrative and staff meetings as requested
- Maintain caregiver discipline, if caregivers are not following company policy in terms of “call out” notification, if they are late to assigned jobs etc… advise and issue warnings
- Address employee concerns regarding company policies as needed
- Ability to work two weekends per month
- Other duties as assigned
Qualifications:
- Must possess effective communications skills
- Take charge person to get the job done
- Comfortable with technology including computer software, emails, and texts
- Customer service experience will be helpful in dealing with clients and caregivers
- Must be able to work in a fast-paced environment, handle stress well
- Ability to solve complex scheduling problems
- Maintain a professional appearance and demeanor
- Good work ethic
- Supervisory experience including employee counseling
- Must be well organized
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Home Helpers Corporate.
