Harris & Harris, Ltd.
Harris & Harris has more than 50 years of experience, and offers revenue recovery and customer care services to three main markets-Healthcare, Government, and Utilities. We currently have an outstanding team of customer care professionals who know what it takes to delight customers every day, every shift, and every call. Our team of knowledgeable, patient, courteous, efficient, and caring Customer Care Representatives for our Government team is growing!
Customer Care Representative – Government
Schedule: Monday through Friday – 8:00am to 5:00pm OR 9:00am to 6:00pm, some weekends may be required
Pay: $41,600 annually
What We Offer:
· Comprehensive benefits package, including medical, dental, vision, and life insurance
· 401(K) match
· Paid Time Off (10 days off in your first year), and paid major holidays
· Additional perks such as identity theft protection and tuition reimbursement
· Ability to work remotely, with equipment provided
WHAT THE ROLE REQUIRES
· Maintaining a positive, professional attitude toward customers at all times, while ensuring customer satisfaction and providing a professional level of support
· Offering customers appropriate payment solutions for tax debt based on their individual financial circumstances
· Creating detailed records of customer interactions, transactions, comments and complaints in various databases and navigating multiple screens
WHAT YOU MUST POSSESS
· A minimum of two (2) years of experience in a contact center/call center environment
· Excellent communication and problem-solving skills
· Basic computer skills and working knowledge of Microsoft Word and Excel
· Ability to type at 40 words per minute and talk simultaneously
· Ability to navigate multiple systems and use appropriately depending on call type
· Nice to Have: Professional bilingual skills (Fluent in English and 1 other language)
Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Experience:
- Customer Support: 1 year (Preferred)
Work Location: Remote