Globo
Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are a 9+year old technology company, and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 200 languages.
What’s it like to work here? Well, we’re a close-knit team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus, we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.
About the Role
:
The IT Support Specialist provides end-user laptop and technology support for GLOBO staff along with executing the configuration and deployment of all workstations. The IT Support Specialist will be responsible for delivering end-user support of Google products and MAC laptops to GLOBO staff. Additionally, this person will support any IT integration tasks associated with acquisitions.
This position is remote (but applicants must live in the Greater Philadelphia Area), part-time (20 hours per week), and temporary (6 months, with the possibility of becoming permanent).
Responsibilities
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Configure, maintain, support, and decommission all laptops and Chromebooks.
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Troubleshoot and repair computer hardware and software issues. Research issues as required before escalating the issue to the next level of support.
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Configure and install gmail accounts.
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Provide IT support of google domain for integration activities – gmail, google drive, etc.
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Provide help desk support to corporate computer users.
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Upgrade hardware security settings as required to prevent security breaches.
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Act as the frontline of internal technical support between end-users and the rest of IT.
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Document resolutions in IT knowledge base for future reference.
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Other duties as assigned
Apply if
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- You have a Two (2) year degree in Information Technology or four years of related work experience.
- Experience and/or familiarity with Mac and customer service.
You’ll get bonus points for:
- Prior experience in Information Technologies troubleshooting, administration, and end-user support preferred.
GLOBO is an equal opportunity employer, and we value diversity. Employment is decided on the basis of qualifications, merit, and business need.
