Gilson Software
Gilson Software and Call Center Services (GSCC) is looking for a Part-Time Technical Service Representative to join the GSCC Team. If the applicant is Bi-Lingual it is preferred. College and Senior High School students that would like to obtain experience should apply.
We provide our Team Members with the flexibility to work within their schedules. Our work culture and environment are family-oriented and your family comes first.
- Want to work and still attend classes, school or other activities
- Want to spend more time with your kids, then work when they are at school
- Want to eliminate the time in a car and eliminate the commute, no problem, most of our positions allow work from home with only a few with visits to the office
- Want to work at night, morning afternoon, no problem, your schedule is set based on your priorities,
- Want to work in an environment that you can be promoted with hard work, no, problem, with the growth of our Company we are always promoting existing Team Members
- Want to work in a fun, energetic, and exciting environment, no problem.
Some office work will be required due to the utilization of some office equipment. COVID Vaccine is required to ensure all Team Members and their families remain safe.
All GSCC Team Members must have:
- Genuine personal warmth and kindness
- Empathetic skills when dealing with clients and other Team Members
- Optimistic and an upbeat attitude
- Team oriented
- Conscientiousness and take pride in their job, have an excellent work ethic, are responsible, and organized.
- Is a creative thinker in all aspects of their position
- Proficiency in MS Word, MS Excel, and knowledge of any inspection software is a plus
- Be passionate about learning,
- Have Good Writing Skills for Emails,
During training the applicant must:
- Learn all GSCC mobile applications, software, and web software
- Learn all aspects of the Public Housing and Affordable Housing industry
Technical Support Functions:
- Assist the GSCC Team with their computer hardware and software issues in an empathetic way and assist in solving these issues.
- Assist with the release and update of software updates to GSCC Clients and Team
- Assist Client implementations with the import of Client data via the import functions
- Work with the IT Team in the analysis of new tools to improve the security and productivity of GSCC Clients and Team
- Work with IT Team with the monthly imports of Client Data
The job requires excellent customer service skills and being able to deal with clients over the phone and ensure that all conversations satisfy clients’ issues and concerns.
The applicant will need to be 1.) Bi-Lingual (English/Spanish) 2.) some prior Customer Service Experience, 3.) excellent phone etiquette, and 4.) very proficient computer skills.
Pay will be based on prior experience, if the applicant is Bi-Lingual and scoring during the interview process. Salary will be reviewed 3-6 months after hire.
Job Types: Part-time, Contract, Temporary, Internship
Pay: $14.00 – $16.00 per hour
Benefits:
- Flexible schedule
- Health insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
Applicants must have had a vaccine. The Gilson Software and Call Center Team has received both shots of the vaccine plus the Booster, if applicable.
Ability to commute/relocate:
- Fort Lauderdale, FL 33301: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Support & Client Services Occupations: 1 year (Preferred)
Work Location: One location
