George Gandy Insurance
Insurance customer service representative will be responsible for providing information about an insurance company’s products to its clients. He/she, who can also be called a customer care representative, would be in charge of offering necessary assistance and support to the clients Must be able to multi-task. Dependability a must. Bi-lingual a plus. Insurance experience a plus but not mandatory. Office hours M-F 8:30 to 5:00pm 1 hour lunch break 1 Saturday a month 10am to 1pm.
Job Type: Full-time
Salary: $12.00 – $15.00 per hour
Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Job Type: Full-time
Pay: $12.00 – $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
Experience:
- Customer Support & Client Services Occupations: 2 years (Preferred)
Work Location: One location