Genpact
The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization’s desktop and laptop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person) in a timely and accurate fashion, and provide end-user assistance where required.
Responsibilities
Deskside Support:
- Install, upgrade, support and troubleshoot Windows 7,8,10 and Microsoft Office365 and any other authorized desktop applications.
- Install, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
- Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
- Customize desktop hardware to meet user specifications and site standards
- Performs work in compliance within specified warranty requirements
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
- Safely package equipment for branches and arrange for the transport of the equipment
- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
- When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member
Operational Support:
- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
- Provide user data and application recovery
- Responsible for the daily switching of backup tapes at the backup sites ( some remote sites )
- Provides backup support and assistance to the Network Administrator as needed
- Responsible for tracking hardware and software inventory
- Familiarize end users on basic software, hardware and peripheral device operation
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator
- Works with vendor support contacts to resolve technical issues within the desktop environment * Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Works with other IT team members regarding new branch builds and upgrades
- Arranges for and/or prepares equipment for shipping/receiving
- Maintains I.T. records and tracking for area of responsibility
Qualifications we seek in you!
Minimum Qualifications
- Familiar with ITIL framework.
- Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.
- Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites.
- Expertise in Active Directory administration, including creation of domain/exchange accounts.
- Excellent troubleshooting skills.
- Good interpersonal skills and attention to customer service.
Preferred qualifications
- Good communication skills
- Ability to work effectively in a fast-paced environment.
- Ability to communicate effectively.
- Ability to prioritize effectively incidents and service requests.
- Ability to work in flexible hours based on business demands – and on-call support in off business hours and on weekends, as necessary.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
indeed_genpact
Job Type: Full-time
Salary: $55,000.00 – $60,000.00 per year
Benefits:
- Dental insurance
- Vision insurance
Experience:
- Android: 4 years (Required)
- Android SDK: 2 years (Preferred)
Work Location: One location
