Gem Limousine Worldwide
Event & Group Transportation Agent Duties and Responsibilities
Make Reservations
The main duty of a Events Coordinator is to assist customers with planning and booking events globally including motor coach and mini bus services. Gem Limousine maintains a network of partners that are utilized to handle large events anywhere our services are needed. Many times, our events will require the coordination of multiple vendors due to the limitations on vehicle and driver resources.
From planning, executing contracts & selling your goals are within the success of the events you coordinate.
Some Daily tasks will include:
Provide Customer Service
Must be knowledgeable on the ground transportation services they are selling or promoting. Customers will often have questions throughout the booking process and the Reservation Agent is expected to answer them. If the question is not something the Agent knows or has immediate access to, it is their responsibility to obtain the answer and get back to the customer.
Sell Services and Product
Selling services and products are also a key duty of Reservation Agents. They are often encouraged to upsell by offering their clients additional services or special packages.
Reservation Agent Skills
Reservation Agents must have impeccable customer service skills and be excellent communicators. They should also be detail-orientated and enjoy assisting others. In addition to these traits, we look for applicants with the following skills.
Core skills :
- Basic computer proficiency
- Data entry experience
- Working knowledge of office equipment, such as copiers, fax machines, and scanners
Advanced skills : * Certified Travel Associate (CTA) or Certified Travel Counselor (CTC)
- Call center experience
- Experience in sales
- Fluency in two or more languages
Job Types: Full-time, Part-time
Pay: $50,000.00 – $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
Education:
- Associate (Preferred)
Experience:
- Logistics Occupations: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
Work Location: One location
