Fortira Inc
Job Description:
· Under close supervision, provides application support for our Service and Distribution organizations by applying analytical and technical capabilities to troubleshoot and resolve user incident tickets.
- Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.
- Responds to incident tickets and requests from internal and external users and stakeholders of low to medium complexity using basic knowledge of assigned applications and triages to the appropriate resource / organization as needed.
- Coordinates with more senior team members based on impact, and developers and vendors IT to determine the root cause and user impacts.
- Learns new functionality being implemented for monthly releases to support user questions and issues.
- Supports system set-up for new contact center reps including research of user profiles and coordination with Hosting Services and Contact Center Technologies as needed for tech assistance.
- Identifies opportunities for continuous improvement and join working teams to improve processes.
- BMC Remedy IT Service Management, Jira, Mainframes, Guidewire Suites, CompTIA Network Plus, AppDynamics and/or Splunk experience a plus!
- This position may have occasional on call rotation based on business needs
- 3 years of IT experience; 1-3 years Insurance experience preferred
Job Type: Full-time
Pay: $13.00 – $32.00 per hour
Education:
- Bachelor’s (Preferred)
Experience:
- IT: 3 years (Preferred)
- Insurance: 1 year (Preferred)
Work Location: Remote
