FNIC
Description:
To provide the best services for our clients, we have implemented cutting edge technology that helps us keep up with the break-neck speed of risk management (no pun intended). As an IT Support Specialist, you will support all departments with their technology needs and inquiries and help to ensure that we are always one step ahead. At FNIC, ALL of our employees are allowed opportunities for growth and mentorship in a fun, flexible and collaborative environment. If you are a hands-on problem solver with great customer service skills, read on!
What’s the work like?
You will…
- Monitor, and document ticket resolution system and process; escalating critical issues
- Provide support for various software applications, especially Microsoft Office
- Provide hardware support, printer and printing support
- Provide basic troubleshooting on hardware and software issues
- Assist office staff with the maintenance of user accounts at external sites. Create, update and remove accounts, reset passwords
- Assist office staff to achieve efficient and effective use of computing technology
- Assist in training new employees in the use of all IT applications and resources
- Active Directory administration such as creating new user accounts and assigning security permissions
- Limited MS Exchange administration tasks such as creating mailboxes and modifying distribution groups
- Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
- Communicate with vendors and their help desks as needed
- Document and update IT processes and procedures on a continual basis
- Ensure confidentiality is maintained in the collection, maintenance, and dissemination of highly sensitive information, including Protected Health Information (PHI)
- Maintain regular and consistent attendance, at times requiring unscheduled and/or irregular hours
- Establish and maintain positive and effective working relationships with employees at all levels within the organization, as well as clients, prospects, and vendors
- Any other special projects and duties as assigned
Okay, so what’s in it for me?
- Competitive hourly rate
- Health, Dental, Vision
- Employer paid life & disability
- Family Care Pay
- 401k and match
- Flexible work schedules, remote work options and PTO
- Health Savings Account with employer contributions
- Volunteer Time Off
- Education and tuition reimbursement programs
- Fun working environment (company outings, bag-o competitions, plenty of food days, to name a few!).
. Requirements:
What do I need to know?
You have to have…
- A high school diploma or equivalent
- Experience and knowledge to support Windows server operating systems and Windows desktop operating systems
- An ability to multi-task with a high rate of interruption
- A Strong teamwork and interpersonal skills
- A strong customer-focus, user engagement and sense of urgency in resolving issues
- A High degree of initiative and motivation
- High organization skills with the ability to follow-through to meet designated timelines
- An affinity for trouble-shooting and problem-solving; strong critical thinking skills
- An ability to understand business/industry and align IT strategies with business objectives
- An ability to assist and instruct end-user effectively
- A high proficiency in Microsoft Office products (Word, Excel, PowerPoint) and Outlook
- Excellent verbal and written communication skills, including the ability to understand a wide range of perspectives
- An ability to work independently and as a member of a team
- Regular and consistent attendance
- An ability to observe safety and security procedures and use equipment and materials properly
- An ability to conform with and abide by all workplace policies, work procedures, and instructions
- An ability to establish and maintain positive and effective working relationships with employees at all levels within the organization, as well as clients, prospects, and vendors
- An ability to work in a fast-paced, detailed-oriented environment
We’d like it if you have…
- A two-year Associate’s Degree in Computer Science, MIS or related degree preferred
- 1 to 3 years of direct experience in the support of business applications in web environment, database management, electronic mail systems, and operating systems preferred
